SATELLAIReviews of satellai.com

SATELLAI has been amazing! Their customer service is fast, friendly, and genuinely helpful. Even more so it is proactive - the reached out to me first. Amazing follow up - if I am unable to respond. Not an annoying way a life gets away from us way. The collar works incredibly well — and has made a huge difference in my dogs' behavior. If she slips out the door without her collar she is staying in the yard. I’m really impressed with both the product and the support. I'm buying two more. Highly recommend!

Customer service is fantastic. Had an issue where I lost one of the screws to the collar. The support team ordered a replacement for me free of charge. The support team goes above and beyond to ensure their customers are taken care of

I am giving them 5 stars but there’s still just some kinks that need to be worked out before I would absolutely swear by this device across the board. Customer service gets 10 out of 5 stars though and if that was the only factor they would be untouchable. But the product itself does need just a little more fine tuning. Awesome product though and truly innovative and a game changer and life saver in many ways. All the same, I greatly recommend this product and this company.

This is an amazing company and product. The customer service is absolutely top notch. Unfortunately, we couldn’t use the collars we bought because our rescue dogs were too skittish taking them on and off. However, should the time come to buy satellite collars again, Satellai is our only stop.

Who the collars were purchased for: We purchased two SATELLAI collars for our two Anatolian Shepherds, who work as livestock guardian dogs on our farm. We’re a busy family of five, and these collars have become an essential tool for keeping our dogs safely on our property and from wandering onto neighboring farms. What I purchased: Two SATELLAI GPS collars with the annual Telecom subscription package. When: January 2026. Where: We’re located on a 25-acre farm in Opelika, Alabama. Why I Chose SATELLAI Before purchasing, I spent countless hours researching GPS fence systems. SATELLAI consistently stood out because it checked every box that was important to me: * Excellent battery life * Ability to create complex virtual fence boundaries * One simple, all-inclusive Telecom subscription (instead of multiple confusing tiers) * Reliable GPS tracking in a rural area The collars were surprisingly easy to set up, and both of our Anatolians learned their virtual boundaries much faster than I expected. Real-World Experience If you own livestock guardian dogs, you know they don’t exactly take it easy on their equipment! Our Anatolians play incredibly rough, and eventually one collar came off during play and was never found. Before reaching out to SATELLAI, I actually decided to try another very well-known GPS collar brand because I wondered if “the grass was greener on the other side.” It wasn’t. Not even close. The competing system had noticeably shorter battery life, tracking that wasn’t nearly as dependable for our needs, and a subscription model that felt designed to upsell customers. I understand companies need to make money, but having four different subscription tiers just wasn’t appealing. One of my favorite things about SATELLAI is that their Telecom subscription includes everything I actually need. A feature that’s especially important to me is being able to see where my dogs have traveled around our property. With the competitor, I would have needed to purchase their highest-priced subscription just to unlock that feature—along with several extras I had no interest in paying for. Customer Service Deserves Its Own Five Stars Customer service is another huge reason I’m giving SATELLAI five stars. Simply put…wow. Their support team has been outstanding from beginning to end. They are responsive, knowledgeable, understanding, and genuinely want to help. Losing an expensive GPS collar is stressful, yet every interaction with their team made me feel like they truly cared about finding a solution. I’m also the type of person who sometimes takes several days—or even over a week—to reply to emails. Not once did they make me feel like an inconvenience. Every time I responded, they picked up the conversation right where we left off with the same patience and willingness to help. In today’s world, it’s honestly rare to find a company that puts this much effort into taking care of its customers. Final Thoughts After owning these collars, trying a competing system, and ultimately coming back to SATELLAI, I can confidently say I made the right choice the first time. If you have livestock guardian dogs, live on acreage, or simply want a dependable GPS containment system with excellent battery life, an easy-to-understand subscription, and customer service that truly stands behind its products, I highly recommend SATELLAI. One Area for Improvement If I had one suggestion for SATELLAI, it would be to offer an alternative collar band with a more traditional buckle or heavy-duty clip closure. Our Anatolian Shepherds are incredibly strong and play rough every single day. They’ve actually learned how to separate the magnetic clasp on the current collar, which has led to one collar being lost. I don’t believe this is a problem for the GPS technology itself—it’s simply a matter of having exceptionally powerful dogs that put their equipment through a lot more than the average pet. I would love to see SATELLAI offer an optional buckle or locking clip-style collar for working dogs and other large, powerful breeds. I genuinely think it would make an already outstanding product even better. That said, based on my experience with their customer service and commitment to their customers, I have every reason to believe they’ll continue improving the product. As soon as they offer a more secure collar band, I’ll happily purchase it. That’s how much confidence I have in SATELLAI and their GPS system. Five stars all the way

We have 3 collars, 2 for Great Pyranees and 1 for a German shepherd mix. The collars have done an excellent job of keeping them from escaping from their chain link fence and on the rare occasion they escaped the corrections sent them back and allowed us to track their location. The times that I have contacted customer support they have been very responsive and assisted with any issues I have had. The fences are easy to create and use. Features like seeing where your dog has been during the day is a bonus. Great collars and great support.

Amazing collar, Amazing app!! And most importantly Amazing customer support, everytime i have a question they respond within 24 hours and always solve and answer my questions. I even bought a collar from a 3rd party which affects my warranty but they still helped me out as much as they could. Highly recommend this collar for your dog and for stress free customer service 🙏🙏🙏

Top notch customer service. When my SATELLITE wasn’t working, which was entirely my fault for using the wrong charging cord, they promptly replaced it. The collar is excellent as well! It’s given me new tools for training my pup while keeping him safely within my reach. The collar can create virtual fences for when we go camping and hiking. I can’t say enough good things about my experience!