SATELLAIReviews of satellai.com

I am having a horrible experience with these collars and customer service. When the collars work, they’re great, but we’ve had several issues and customer service is of no help. We have 3 dogs, 2 Great Pyrenees and 1 Australian Shepherd. We absolutely need to keep the dogs contained on our 40 acres as we boarder a 40mph busy road. One of the collars often won’t charge, another won’t connect to GPS at all, and the 3rd has fallen off my dog twice. We found it the first time, not sure we can find it again as the app has a firmware notice blocking the map that I can’t dismiss. For a week now, customer service has given me troubleshooting instructions that don’t work or they tell me to navigate to places in the app that don’t exist. They’ve requested endless screenshots and are still telling me that they need to do a technical review to confirm there are issues with the collars or I will be responsible for return shipping and processing fees. This is an insane amount of hoop jumping. I’ve already ordered Halo collars because I need to keep my dogs safe and I can only hope Satellai will quit the game soon and give me a return and full refund.

We got this collar thinking it'll help with our dog because we live next to a highway and worry about her getting out and there being an accident. We have over 5 acres in a great cell service area. The collar was shocking her in the middle of the fenced area a lot causing her to freak out and almost hurt herself. It even shocked her while sleeping. The battery hardly lasts a day. We've hardly had it a month. After paying multiple times for shipping and waiting weeks for it to deliver, and then it causing our dog harm and stress we contacted them to get our money back and send the collar back but all we've gotten is turned in circles instead of simply being able to return the item. I wouldn't recommend this to anyone. It's a great idea yes, and with advanced in technology we thought it would work, but it's just a money pit to try and suck you dry. Apparently the satisfaction clause they give you is ignored by them and they really just want your money. Update: yea so it was happening in an open field. I have great cell service where I live. All I got was excuses and no accountability from the company. The collar has clearly not been working caused me and my family stress yet they say nothing is wrong with it. Customer service has been extremely poor and continues to be that. They're literally just trying to take your money even if their product doesn't work. For a company that says they care for dogs safety and wellbeing..it sure has been the furthest thing from it.

BUYER BEWARE- awful experience!! False advertising. I have been trying to return my collar for a while now. They ask for multiple photos and tell me that the shipping has to be at my expense AND that they will keep processing fees ..I live in a rural area and purchased the collar based on the claims of the site of reliability and accuracy. When my dog on the 2nd day of wearing the collar was in my kitchen distraught running back and forth between my husband and i - we saw that while indoors and over 45 feet from the fence boundary she was being repeatedly zapped- not just once as a breach but over and over and over again. She was completely terrified and upset. This is despite the collar showing a green gps signal and the boundary being over 45 feet from the location (kitchen) that she was in. After frantically removing the collar and reaching out to customer service to return the collar (she won’t let us get near her with the collar she is so afraid of it) we were repeatedly given the run around and told that it is our location’s fault (although they advertise for rural areas) and that our house is too close to the boundary and gps strength is not strong enough. The zapping was when our dog was over 45’ within the safety of the boundary- the boundary itself is set against a road which we are trying to prevent on dog from being on (so we can’t push it out further or she would be on the road). Our house is over 20+ ft from the road and the kitchen an additional 25 from there. Customer support instead claims that due to the close boundary and gps strength- that indoors I would need to use a beacon to create a safe zone (which is not large enough to allow the dog to roam indoors freely since it is a 3-5 meter radius while the footprint of our home is 36’X70’+)… AND that we would need to turn the fence on an off every time the dog entered an exited (which they do at will including when we are ok work calls and can not leave a call to turn the fence off). All this to say we have had a horrendous experience and want others to be aware. Not reliable, poor experience and company doesn't stand behind their product. DO NOT recommend. Also- when trying to write a review on their page (because there are glowing reviews) I found that they don’t have an area to write reviews there-very shady!! So where are those reviews from if I - and actual buyer with collar in hand and hefty invoice to prove it can’t file a review! I bought it direct but should have known not to when I saw that the product had been removed from being able to be bought on Amazon? Coincidence? I think not!!

Collar falls apart with no customer service! Within weeks two screws fell out they want $10 to replace! Are you kidding $400 collar and it works less than three weeks? Seriously poor customer service you call and get recordings that hang up on you.

IS *ZERO* STARS AN OPTION??? I have ONE Dog. Most of these collars allow multiple collars or dogs on ONE plan (The Satellai plan in $10 a month). The Satellai is not a bad product, however there is a one-to-one plan with each collar. Than means, in addition to EXTRA $500 collars, you have to buy EXTRA plans at $10 each. $120 a Year Per Dog. Remember, each collar needs to be chargedOFF THE DOG (with their special proprietary cable BTW) so when the collar is charging, I guess your dog is running in the street, or at least shitting in the house. I called the (I don't give a shit) Satellai support, and they said "tough luck". I then arranged to return my order and I have to wait for "approval" then I PAY the shipping. Amazon, this is not. **** UPDATE **** Thisall started this morning I ordered an extra collar so I would have one while the other was charging. (I had just received my initial order) IMMEDIATELY after I ordered it I realized that I had to buy TWO PLANS for my ONE DOG. I immediately called your support and told her to cancel my order. She had me wait on the phone about five minutes and came back and TOLD ME MY ORDER WAS CANCELLED. She then told me I would "soon receive an email". I NEVER DID. I just checked on my order and it says that it has been SHIPPED. Not only are their support people incompetent, but her attitude was "I don't give a damn" re my problem. I also asked her to send me and RMA number for my original order because I need a 24/7 solution for my dog. Now I have to pay to return the stuff that THEY TOLD ME THEY CANCELLED. NOTE: After doing some research, I have determined that EVERY REVIEW of STELLAI on YouTube is a PAID Product Placement. There is no way that any legit reviewer would not mention that you MUST PAY $120 a year PER DOG *and* $500 for every collar.

Worst customer service I’ve literally ever experienced with a company trying to return the defective collar I received, took me months to finally get my money back after so many calls I know their customer service number by heart. Do not buy! Also from the moment we received the collar we had nothing but a glitchy bad experience with the Bluetooth, battery life and simply then stopped working after a week.

Inconsistent! The fence changed randomly on its own and would shock my poor pup. If I could give 0 stars I would! I then cancelled and returned the collar and they continued to withdraw the money from my account. “Allen” says I need to contact my bank but refuses to give me any proof of receipt of the refund. Save yourself! Get the Halo! It’s been great!

Update: After posting my review, management contacted me asking me to update it in exchange for $30. They then emailed again saying they would issue a full refund only if I updated or removed my Trustpilot review. I will not change my review—especially after the poor customer service I experienced. A simple apology and return authorization would have gone a long way, but instead they insisted nothing was wrong with the collars and blamed “satellite/cellular issues,” leaving me to pay $40 in return costs for a product that was unusable without accurate satellite service. This has been the worst customer service I’ve ever experienced. Before purchasing, I asked several questions and was told the collar would fit my dog, work with excellent satellite service in my area, and be precise for small yards. None of that was true. The collar was far too big, the satellite imagery was 10 years outdated, the fencing was wildly inaccurate (showing us in the neighbor’s yard), and setup was nearly impossible. The collar was also heavy, held a charge for less than 48 hours, and the return process was frustrating and costly. I absolutely do not recommend this product