SaratafloristReviews of sarataflorist.com

On time delivery, very accommodating, very pleased with the arrangement

Placed an order on December 5th, 2023, #85576. Upon delivery of my confirmation email, I noticed an incorrect delivery date on the order. I sent an email right away noting my error, asking if the delivery date could be moved. I got no response to that email, but I did get an order cancelation email. I figured that was enough of an answer regarding the delivery date. I placed a second order for the EXACT same flowers on December 7th, 2023 order #88705 with the correct delivery date. I received an email the morning of December 8th (delivery date) that my order had been canceled. The explanation being "the florist in your area was unable to deliver the flowers". BOTH cancelation emails state the refund will be processed within 2 business days. It has now been 6 business days from my original order and 3 from the final order, neither of which includes today as a business day. I called their "customer service" line today to be told that they show a refund has been processed and it must be tied up at my bank. I spoke with my bank immediately following, who has NO notice of a refund being processed for either transaction. Upon calling customer service a second time, I was "tranferred" and then hung up on. Now my calls will not go through stating "The wireless customer is unavailable". Wireless customer? Isn't this a business?!!? I am NOT one to write hateful customer reviews. The loudest voices are usually the most unempathetic customers. However, if one person avoids this it was worth my time. I cannot stress enough to STEER CLEAR OF THIS COMPANY!!!!! To customer service: if I am not contacted by end of day December 15th, I will be filing transaction fraud with my bank.

Very frustrated, I put in an order to someone who is sick. I didn’t look into this florist first and I feel like I fell for a complete scam! I ordered it to be sent to her house today and nothing has shown up plus am now seeing that Sarata Florist is a known scam online! I’m pissed and I want my 56.70 back!!!!!

Easy to Order on line and reasonable fees.

THEY ASKED ME TO UPDATE MY REVIEW - The reply below by the company is completely FALSE! They have not refunded my money, especially not on the first day 🤣🤣 what a JOKE! They sent me another fake receipt and generic email yesterday 6 days after my purchase saying I had been refunded the first day. Since then I have found that they also run a website called babyblueflorist - look it up, you will see the same results in the reviews on here. Anyone who is reading this and thinks this company is righting their wrongs based on the replies, they are not. It's part of the SCAM!! I just won the PayPal dispute YESTERDAY, so explain to me how this company is saying I got my refund the same day. 🤔 To be clear I just won the PayPal dispute, but the company themselves has not issued a refund. So contact your credit card company and file a chargeback if you are one of the victims. Original Review 👇🏻 THIS COMPANY IS A KNOWN SCAM, there are articles about it on the internet. I was charged $52.35 for one dozen roses sent to my friend who's orange cat of 15 yrs just DIED. I should have known the price was too good to be true. I called to make sure my order went through and the flowers were real, I was told "yes, they're fresh too" (by a man) and guaranteed delivery within 2 hours. I waited and waited and waited and finally found in my email where they had cancelled my order with no explanation and assured my refund. I called again (woman this time), and was told there was an unknown problem with the delivery and that my refund had already been issued (it had not, the payment was still pending). Then I got a fake refund receipt in my email yesterday. I see today the money has been taken out (today) and I have been scammed by this place. I looked them up on the BBB (Better Business Bureau) and I was SHOCKED 😳 about what I found! They have a 1-star rating (0 star isn't an option) & 14 people who have been through the EXACT same thing and never received their money back or their flowers in the last 12 months (just on the BBB alone). Even the details were exactly the same to a T! I never received the services or the roses and I have email confirmation of the cancellation and the fake refund. they never intended on delivering these services and then lied about the refund. I then went to the internet, as I am a resourceful person, and found TONS of people they have scammed, even people posting desperately just days ago on Facebook. I should have looked closer, the website has NO place for reviews, now I know why. Look them up on the internet and read the various articles and the robbed customers who were just trying to brighten someones day a little..... this place needs to be stopped! I will personally see to it if I don't get my money back in the next 24 hrs..... I have a social media platform and I'm not afraid to use it. It's 2 weeks before Christmas, THANKS A LOT!

Customer service was great and the flowers were beautiful.

I want to apologize to Ms Reys and Sara Flowers for my hasty response. I should have been more patient. I read some of the other complaints and assumed that was happening to me as well.You did an excellent job in reimbursing the money. Thank you again!

Adolf took good care of me from out of town!