SaratafloristSarata Florist is a top-notch online florist that offers the best-in-class flower concierge services. Their services include agent follow-up with local florists, fanatical customer service, constant updates, and full responsibility for every order with a 100% satisfaction guarantee.This means that you can be sure that your flowers will be delivered fresh and on time, and that you will be completely satisfied with your purchase. Sarata Florist is the perfect choice for anyone who wants a hassle-free and enjoyable flower buying experience.
Sarataflorist (sarataflorist.com) has 545 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Alan S.
Same thing as every other complaint. They stole $87 from me 2 weeks ago the same way as described in every review below. THEY JUST REFUNDED MY MONEY TODAY (JULY 2ND) IN FULL - IT TOOK 3 WEEKS TO GET THE REFUND. I FILED A FRAUD CASE WITH MY BANK AND PERHAPS THIS IS WHY SARATA REFUNDED ME.
Karen L.
Ordered flowers which Sarata quickly canceled but never refunded even though email after email said they did. Have turned them in to my finicial institution and the attorney General as fraud
Michele
They canceled my order and won't refund my money! DO NOT ORDER FROM THIS COMPANY.
Cynthia S.
This is a scam company. There are hundreds of complaints filed with the BBB. Everyone says tgey placed their order, order was canceled with promise to pay, and they never refund the money. Same thing happened to me.
Response from SaratafloristJun 26, 2024
Hi Cynthia! I'm not sure why you can't see your refund, as it's showing on my end. Could you please check again for Sarata? We have a 100% refund policy, and we always make sure to follow it. We handle thousands of orders daily and always refund customers as promised. I’ve resent the refund on my end. If you end up with a double refund, just let me know. I'm always here to help, so please let me know if you need anything else.
Winona V.
Ordered flowers the company said they had to cancel the order and I would not be charged the $91.00. It cleared my account and I called them a few days later and asked why they charged me. I was told it would be refunded to my account and 19 days later still no refund! DO NOT ORDER ANYTHING THRU THIS COMPANY!!!
Response from SaratafloristJun 26, 2024
Hello Winona, Your refund was processed right away, so can you please check your account for Sarata Florist? I also found out that your order wasn't sent because our local florist partner couldn't make the arrangement you picked. We refunded you immediately so you can either choose something else or try another flower delivery service. If you need anything, I'm here for you.
Karin S.
They take your money and do not deliver flowers! Don’t use this business.
Response from SaratafloristJun 26, 2024
Hellooo Karin! I checked into this for you and we issued a refund. But just to be sure, I’ve manually processed another one, so please check your bank again tomorrow. Could you also double-check for the original refund? You might end up with a double refund, and if that happens, just let me know. If you need anything else, I’m here to help!
Diana W.
This is a total Scam. They are not a florist, they have a fake business address, they take your money and then cancel the order and then say the refund is coming however, there is no refund. Check the BBB complaints. I lost $51.81 that has not been returned, nor have they issued a refund. I reported them to the FTC, the BBB and I've had to cancel my credit card and have it reissued along with filing a dispute for the charge. Shame on these people. UPDATE: 6/22/24, The money has been returned to my card after I filed a dispute with my card company.
Ed P.
I ordered a funeral arrangement to be delivered on May18, 2024. The flowers never arrived to funeral Home. When Iquestioned them on May 19, I was told that address was outside their delivery area. My credit card was charged $110.48 . I have been told that a credit had, been issued on three occassions. As of today a credit has yet to appear mon my credit card.
Response from SaratafloristJun 24, 2024
Hello Edwin, We are so sorry for your loss. We have a 100% refund policy, and we always refund to our customers if we have to cancel their orders when our local florist partner cannot make the arrangement you purchased. Can you check once again to make sure you received the funds? I have reissued it on my end. If you have any further questions or concerns, please don't hesitate to let me know!
