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Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

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Money & Insurance
Investments & Wealth
Santander Consumer USA

Santander Consumer USAReviews of santanderconsumerusa.com

2.4495 reviews
Investments & Wealth
P.O. Box 961245, Fort Worth, Texas

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Santander Consumer USA2.4

Reviews495 About Contact

Overall score

2.4 out of 5

Poor

Average of 495 reviews

Distribution

5★31%
4★2%
3★3%
2★6%
1★58%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 222-4227
santanderconsumerusa.com
P.O. Box 961245Fort Worth, TX 76161

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About Santander Consumer USA

Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.

Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: santanderconsumerusa.com
Website: santanderconsumerusa.com
Category: Investments & Wealth
Location: Fort Worth, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Santander Consumer USA reviews

495 approved reviews, newest moderated first

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Jan M.
Apr 1, 2026
Tried to set up our account
Tried to set up our account - user name and password with security questions. When I asked for the text code to get in to arrange payments, your system would not allow entry despite sending the same code at least 3 times. (that doesn't sound safe to me).
Response from Santander Consumer USAApr 1, 2026
Hello Jan! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Arthur B.
Mar 31, 2026
Was very helpful
Was very helpful and understanding of situation an helpful in trying to resolve it
Response from Santander Consumer USAMar 31, 2026
Hello Arthur! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Kevin M.
Mar 30, 2026
Had to go to the dealership to get help…
Had to go to the dealership to get help trying to log it and has terrible connection had to keep calling back and on hold
Response from Santander Consumer USAMar 31, 2026
Hello Kevin! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Peter C.
Mar 28, 2026
No Title Received for My Lease Buyout
I bought my car at the end of a lease. It's 5 months and Santander has failed to provide a title that allows me to sell the SUV. I have written dozens of emails, sent certified letters, and spoke to several reps. Each rep has no idea of the account history and will not transfer the call to a supervisor. I will never lease another product that involves this company. They are totally disinterested in assisting customers. UPDATE: Santander responded publicly, but the "help" was a phone number that routed me to a dial tree with no path to a live representative. I was unable to reach a person, or obtain a case number, title-resolution contact, or ship date. The title remains unresolved after 5+ months. What is needed now is a direct phone number to a live title-resolution representative who has authority to reissue the title and complete the assignment to my company New World Marine, Inc., along with a case number and confirmed ship date. UPDATE 2: As there is still no response from Santander, I filed a complaint with the Consumer Financial Protection Agency (CFPB), the lead US government's agency that protects consumers in the financial marketplace.
Response from Santander Consumer USAMar 30, 2026
Hello Peter! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
jacqueline F.
Mar 25, 2026
It was easy to create my account and…
It was easy to create my account and the extra security measures taken left me feeling confidant that my information is secure.
Response from Santander Consumer USAMar 26, 2026
Hello Jacqueline! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Jimmy Z.
Mar 23, 2026
Locked my account on first try
Locked my account on first try
Response from Santander Consumer USAMar 24, 2026
Hello Jimmy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Manuel
Mar 21, 2026
It was very easy to create an account…
It was very easy to create an account to pay for our car loan. Thank you!
Response from Santander Consumer USAMar 23, 2026
Hello Manuel! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Report
Claire B.
Mar 20, 2026
customer service
The first customer service agent has very broken English and was no help. The 2nd agent also spoke broken English, told me to change my password and the problem would be fixed. Not so. Now I've been locked out of my account. I put in my information to receive a text code. The phone # is not mine & I couldn't change it. When I clicked update, it said my security ? answers were wrong. So now I'm locked out. I asked for the code to be text to my phone #(817-727-7007) but the phone # showing was my daughter's which is not on my Santander account AT ALL. I'm wondering if my security ? have her answers from years ago which says my answers are wrong. Trying to get "customer service" from Santander is a nightmare.
Response from Santander Consumer USAMar 20, 2026
Hello Claire! Hello! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report

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