Santander Consumer USASantander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
495 approved reviews, newest moderated first
Linda C.
Wonderful agent who stayed with me during my online setup process. He was patient and knowledgeable. Thank you so much. Linda Coady
Response from Santander Consumer USAOct 15, 2026
Hello Linda! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Joyce S.
Santander Consumer USA has made my vehicle purchasing very easy once again!!! My credit is not exactly where I would like it to be right now but that didn’t matter to them. Santander quickly processed my application and had me approved and in my new vehicle in no time!!! I will definitely look forward to doing business with them for any future purchases. There Customer Service was amazing, they made sure all of my questions were answered and they kept my car payment within my range!!! I definitely recommend them!!! Thanks Santander!!!
Response from Santander Consumer USAOct 13, 2026
Hi Joyce! Thank you so much for taking the time to provide your feedback. So glad we were able to help and congratulations on your new vehicle! We appreciate your business and continued loyalty. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Theodore J.
High *** interest Rate for a short term loan took 9k turned it into 17k+ had I Know It Would jump That High I would've Chosen a Higher priced vehicle w/all my Preferred options... Is this Better
Response from Santander Consumer USAOct 9, 2026
Hello Theodore! Thank you so much for taking the time to provide your feedback. Santander establishes the contract rate based on factors including the down payment, vehicle value, the applicant’s credit worthiness and credit rating. Once approved, we then provide contract terms for the applicant, which they can either accept or reject at the time of the application approval. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Lisa S.
Santander as a business in sub par. Don't give them your money! They suck!
Response from Santander Consumer USAOct 9, 2026
Hello Lisa! Thank you so much for taking the time to provide your feedback. Our goal is to provide the best experience possible and apologize if the service you received did not meet your expectations. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Rodolfo S.
Horrible company AVOID USING IT!!!
Response from Santander Consumer USAOct 9, 2026
Hello Rodolfo! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Mike E.
This has to be the worst financial institution and the online account features are terrible. Good luck trying to get a human when you call their support number also.
Response from Santander Consumer USAOct 9, 2026
Hello Mike! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Robert J.
The gentleman that helped me was professional, patient very knowledgeable and kind. I am an older gentleman with limited tech skills. He patiently walked me through everything.
Response from Santander Consumer USAOct 7, 2026
Hello Robert! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Nye
This is my first time and my experience has been good so far and I'm hoping it stays this way.
Response from Santander Consumer USAOct 6, 2026
Hello Nye! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!