SANS MATINReviews of sansmatin.com

I love the trainers, stylish and comfortable. I do not think I will buy from anywhere else.

⭐⭐⭐⭐⭐ Excellent customer service and great product quality. Sans Martin was very responsive, professional, and truly went above and beyond to help resolve an issue. Their communication was clear and timely, which made the whole experience stress-free. The product quality is also outstanding — well made and exactly as described. I truly appreciate the level of care and support they provide and would definitely recommend Sans Martin to othe

Excellent service and quality shoes

I have four pairs of San Martins. They are of exceptional quality and lovely designs. I have plantar faciitis, so comfort is everything, so I choose the wedge trainers for this reason. I can walk miles in them and I always get compliments. Do buy the protector kit so you can keep them looking great for longer

Exceptional customer service and integrity I want to commend Sans Matin for how professionally and empathetically they handled an issue we experienced with a pair of shoes purchased for my wife. Unfortunately, a manufacturing defect caused a heel failure that resulted in an injury and discomfort while travelling — obviously not the experience anyone wants. From the moment I contacted customer service, the response was prompt, transparent, and genuinely caring. Tsholo from the Customer Relations team provided a clear explanation, took full responsibility, and offered a thoughtful solution rather than hiding behind policy. We were given the option of a full refund, but Sans Matin instead proposed sending a brand-new pair made by their new Portuguese manufacturers, along with a £50 gift voucher as a goodwill gesture. The communication throughout was excellent, the apology felt sincere, and the company clearly stands behind both its products and its customers. It’s refreshing to deal with a brand that values long-term trust over short-term transactions. Mistakes can happen with any product, but how a company responds is what really matters — and Sans Matin handled this exceptionally well. We’re very happy with the outcome and wouldn’t hesitate to recommend them based on their customer service alone.

5 stars! SANS MATIN did an excellent job empowering their team to make the right call very quickly, when a discount wasn't applied, likely due to my error. I very much appreciate it.

The sneakers are stylish, beautifully made, and of excellent quality. I receive compliments all the time ~ with many asking “who makes those?” I wore them ALL day long at a convention and they felt terrific. Highly recommend.

The shoes are fantastic! Great looking, great quality and they do feel like you’re walking on clouds! Also, very true to size. Highly recommend! I sent an email to inquire about their arrival date and forgotten they were on back order. Tsholo, from customer service responded promptly in a very kind email. Great small business with a great product!