SANS MATINReviews of sansmatin.com

Want to complete a return and exchange. They send a label to print rather than a QR code so you have to have a printer. Then normal post office won’t take return as when they scan the label it is not for home shopping returns! Contacted Sans Matin- AI email responses and still waiting to make my return a week later as problem not solved. No communication and no telephone contact details. Poor experience.

Great first experience. I bought some shoes for my wife (typically not in the black friday sale). I was having issues inputting the new customer code (had an error). Tsholo from their support team was super helpful and had it rectified really quickly. Shoe's were delivered next day too, which was much faster than expected. I can't comment on the shoes themselves other than they look great and i'm sure she'll love them. Thanks :)

Love the San Matin brand - their customer service team is great to liaise with and they provide fantastic trainers. Love them and would recommend them to others.

Exceptional customer service and high quality shoes. I recommend to all my friends and family.

I ordered some Apollo trainers that were faulty so I contacted the customer service team. They quickly organised a replacement (without any ifs and buts) and they arrived today. Very happy with the service and the new shoes!

I was looking for a pair of smart, stylish, yet timeless trainers with a little sprinkle of "Je ne sais quoi"... After much browsing I landed on SANS MATIN and immediately liked the look of their household "Olympus" as well as the easy to navigate website and thankfully great but not overcrowded product range. Anyway, I took the leap and a not long after, "Voila!", my new shoes were delivered, and carefully packaged in what I can only qualify as sleek (and eco friendly - bonus points here!) materials. THE Olympus were unwrapped and looked even better than they already did on the website (which in my experience is a rare occurrence!). I wore these throughout the summer and wow! - these are very comfortable too - more bonus points!!! Having noticed early on what I thought was a small defect, I contacted SANS MATIN and to save all the detail, this is close to the best customer service experience I have seen in my life - defect reported with photo evidence and once recognised this would have been a genuine manufacturing hiccup, I was offered a new replacement pair. Now, I'm not one for looking for freebies and will be buying more shoes from SANS MATIN for all the good reasons listed above. Keeping an eye on their website for new additions to their (an my own) collection! Finally, a big thank you to Tsholo for providing the best Customer Service experience you could hope for!

Had the best customer service experience recently. I reached out about a small squeaking issue with my Sans Matin Gaia platforms not expecting anything just some tricks or fixes they know of. The Gaia shoes are SO comfortable and I’ve had no issues the past few months after wearing them for months and the squeaking noise just randomly started (did not step on anything sticky). Tsholo went above and beyond and provided solutions and when those didn’t work sent me a new pair. The shoes are comfortable and the customer service experience has been even better, making me a customer for life!

I love these shoes , which are very good quality and look very stylish. I wear 2 styles and I have one style in 2 colours , which look great with different outfits. All styles wear well and I recently bought a replacement after 5 years of regular wear during the summer and spring months . Price is good for quality and if you like this style then I would definitely recommend.