SANS MATINReviews of sansmatin.com

Shoes did not fit but seemed good quality. However, customer service was really poor. I asked them to cancel one order and they cancelled the wrong one. I returned some shoes but did not get a refund for 4 weeks despite receiving a notification that the shoes had been received. If you use this company I advise you to keep all correspondence, proof of posting etc.

Average trainers for luxury price. Arrived with very short laces. Not worth the money and I returned. The refund took a very long time. A few weeks. Not impressed at all. Avoid is my advice!! Other brands are superior.

Trainers very quick to arrive, but very expensive, poorly designed and very uncomfortable. The leather tongue digs into your ankle. I returned them but the time period for a refund and getting my money back is 14 business days! Absolutely disgusting this company keeping my money for so long. I will never deal with them again. Be very careful buying from them especially if you need to return items. You won’t get your money back for almost a month!

I purchased the Lala trainer online in late summer 2023 in my normal size 37. Unfortunately these were too big but I was very easily able to exchange for a size 36 which fit snugly, but felt comfortable. However, I ended up saving them for nice spring weather and only wore them today for the first time when I went out for lunch in London. I live a 10 minute walk from the train station, and then all the rest of my steps today were short walks around central London to and from tube stations to a restaurant and cafe. Both of my heels are absolutely raw from the experience, despite an emergency stop halfway through the afternoon to put giant plasters on each. This seems to have done little to stop the incessant rubbing. By the time I got home, I could barely walk. I’m struggling to think of any shoe I have ever worn which have done this much damage to both of my feet - and in one afternoon, with very gentle walking. By comparison, I recently spent less money on a pair of Hoka trainers and then wore them for their first outing on a 16km walk along the south coast and had not a single blister. It is safe to say I would not purchase Sans Matin again. For those who find them the most comfortable shoe they have had, congratulations you lucky people - but my goodness, that is the polar opposite of my experience. I will investigate if possible to find a way to break in but there is something about how the heel rubs constantly which I think is not going to be just a matter of persistence - and in any case, the idea of putting them on again right now is eye watering.

Ok trainers. But not comfortable as promised. The leather is hard. My partners has blisters on his heel after a short walk. Would I buy them again? No. I expect a pair of trainers to be comfortable from the start for this price.

Great shoes - used them a lot but one pair had to return. Got confirmation of receipt of goods but no refund ! After two attempts at emailing with no response had to get credit card company to refund ! Not impressed. Be interested to hear if others had easily received refunds!