We are SANS MATIN, a London based luxury shoe brand that combines both comfort and style so that our customers don't have to compromise on either.
SANS MATIN (sansmatin.com) has 217 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing217 approved reviews, newest moderated first
Angelina
Love these trainers. I’ve been wearing them for a month now and they have been super comfortable from day one. Great quality leather, beautifully crafted and great looking. Classic yet very unique and I get many compliments👌❤️
Alexandra H.
I love Sans Matin trainers. Beautifully made and lovely colours. Very comfortable.
KW
Prior to purchasing I emailed customer service to ask a question. They responded quickly and resolved my query. I placed an order and love my Gaia Platform Trainers.
Mark L.
User Ordered a pair of trainers for my wife 10 days ago, I got an initial confirmation email and haven’t received any information since I’ve contacted Customer support by Email three times and left messages on their Instagram page and still after three days haven’t had a single response…!!!! after reading the reviews on trustpilot it’s now become apparent that their Customer service is pretty much non-existent and an absolute sham at Best… so clearly when something goes wrong like them losing my Order there is simply no way to get it resolved as you never get an response or answer….. this company is an absolute joke And I will never be ordering from them again. I’ll be contacting my Credit Card for a section 75 claim against this company for neglect to supply or engage with me on the whereabouts of my purchase
Pam S.
Fantastic customer service - I love the shoes - very comfortable from day one - but a fault developed. I emailed customer service with photos - they responded very promptly and agreed to replace my shoes but my size was temporarily out of stock. Nevertheless Tsholo was extremely helpful and quick to reply - thank you
Julie
The quality is not as good as it used to be. The last 2 pairs i bought were made in Portugal and the quality was impressive, leather so soft it felt like walking on a could. The pair i just received which is made in Columbia isn't as good. The insides are not leather anymore. Cheaper material at the same price, shame! I would have been very disappointed had I bought them at the full price. As it happens, they had a 30% discount.
Bridget H.
I ordered some trainers from this company. There's a fault on them but otherwise I like them. I would have returned them and reordered but they are now out of stock in my size. I have emailed customer service several times for advice on the best way forward. They could either let me know when my size will be back in stock or perhaps offer a discount because of the fault. After all, their products aren't cheap. They never reply! I wish that I'd read the other negative reviews and not just the positive ones before ordering from this company. This is appalling customer service!!! On a positive note, since writing this review, I have now had a response from customer service and they have sent me a replacement pair of trainers. I do love the product. It's far superior to some makes. It's such a pity this took so long.
London L.
Really great comfort from day 1, great looking and great for walking and they give me a bit of height too!
