Harneet V.
Really poor customer service and response time
I am sorry to do that this but I cannot believe how poor the response and delivery time has been with Sans Matin. I ordered 2 pairs for my partner’s birthday on 21 July. His birthday was on 30 July, it’s now 4 August and I am still waiting on a dispatch note. I emailed, filled a contact form and messaged on instagram on 26 July - no response until I chased again on 28 July. I was told the shoes would be delivered by today, because they were apparently on pre order (not clearly labelled). And yet, they have not even been dispatched… Such a shame because the trainers look great but my main gift has been ruined, and the company could not care less.