SanricoReviews of sanrico.com

April 14, 2021 Update to the review below. The package that was ordered on March 2, 2021 was finally received on April 7, 2021. I did not receive any notification prior to the package being delivered. Make sure you dot all of your I's and cross all your T's before completing your order. If the product was something I truly wanted, I would probably order from this company again. March 20, 2021 Never received package due to an incorrect address entered when ordering. DHL E-commerce lost the package and tracking information provided was not accurate. USPS never received package to provide last mile delivery. Not sure where package ended up, but I am disputing the charges with my credit card company to get a refund. SANRICO customer service at some point just gave up and will not reply at this point. SANRICO indicated they would send another package, but only if I gave them a four or five star rating. I would like the product, but will not be held hostage.

I had ordered a drill bit set and after a couple of weeks I contacted Sanrico and asked about it. I was immediately contacted by message from James at Customer Service. he said he would trace it right away and asked me for my order number. Embarrased I did not have it. I sent him my credit card statement with the charge that showed the item was paid for. He told me he look into it and would get back within a couple of days. The day after i was contacted by James the items arrived. I remessaged James to tell him that my problem was resolved. He immediately replied to thank me. I have to say the attention James afforded to me was comforting and appreciated. It assured me that this was a company I could deal with and be treated with curtious care and diligence. Thank you James! Sincerly, Roger Bryant

I can not adequately express my appreciation and gratitude to James and his outstanding customer service team! I ordered an attachment and mistakenly did not order an adapter for it! Not only did they order the adapter but they did not charge me for it! James has been in regular contact with me through this order! Thanks again, all of the Sanrico team Mark

I recently made an error in my order, reached out to the company and was delighted at how quickly they they handled and resolved my problem, something that never seems to happen anymore. Would highly recommend this company and would do business with them again. Thank you for your help!

sanrico gets five stars from me Very good product and will buy other products in future

I have ordered several items from Sanrico over the past 6 months. I have found their customer communication to be outstanding and the quality of the items to be very good. Recently I made a mistake in my order and failed to purchase the adapter that was necessary to fit my existing tool. Upon reaching out to customer service and explaining my error I not only received a very prompt reply but more important a very satisfactory offer to remedy my error. In a world where more and more transactions are moving online it is good to know that customer service is alive and well at Sanrico.

Having trouble receiving my order due to a simple mistake of wrong address Although it took months to resolve the issue Sanrico Fixed my address and had my Items shipped at no extra cost Thank you very much appreciated

Great. Thanks follow-up was on the ball great choice