Tom B.
Lack of customer support
Bought plans. Look ok but hyperlinks to materials do not work. Customer service is non existent. I would pass on this. You pay a premium but service stinks.

We are a family owned and operated business that prides itself on offering quality products at a great price.
Sanrico (sanrico.com) has 232 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 2 reviews with 2 stars · Clear filters
Tom B.
Bought plans. Look ok but hyperlinks to materials do not work. Customer service is non existent. I would pass on this. You pay a premium but service stinks.
Craig S.
I made a shipping information error. Sanrico were able to react quickly to make my requested change and saved me any problems Thank You Three weeks later. Original order?? never arrived and when I asked for a tracking number they sent another one which did arrive. The same product offered through different on line vendors is available at half the price. I should have checked before ordering. Beware. .
Response from SanricoOct 9, 2024
Dear Craig Stubbs, Thank you for your feedback. We’re glad we could assist you quickly with your shipping request. However, we’re sorry to hear about the delay with your original order. While we strive to ensure all deliveries arrive on time, unforeseen issues can sometimes occur. We're glad the replacement reached you successfully. Regarding pricing, we understand that similar products may be available at different price points. However, we take pride in offering a genuine, high-quality product backed by a US-based company with local customer support and fulfillment. Our pricing reflects rigorous quality control, ethical labor practices, and a commitment to excellent service—ensuring you get a product you can trust. We appreciate your business and hope to serve you again in the future. If there's anything else we can do, please let us know. Best regards, Your Sanrico Team