SanricoReviews of sanrico.com

4.4232 reviews
Metal, Stone & Glass Work

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Sanrico

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About Sanrico

We are a family owned and operated business that prides itself on offering quality products at a great price.

Sanrico (sanrico.com) has 232 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: sanrico.com
Website: sanrico.com
Category: Metal, Stone & Glass Work
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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More in Metal, Stone & Glass Work

Write a review

About Sanrico

We are a family owned and operated business that prides itself on offering quality products at a great price.

Sanrico (sanrico.com) has 232 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: sanrico.com
Website: sanrico.com
Category: Metal, Stone & Glass Work
Listed on Five Star Index: 2026

Jun 11, 2021

The saga continues

The saga continues. Sanrico has not refunded my money, as they stated they would. Rather, they repeatedly tried to get me to change my review by offering first a gift card and the adapter, and then a refund, if and only if I first modified my review, presumably to their satisfaction. I refused on the grounds that what I said in my review was true: buyers should beware for the reasons stated. I then said I would return the two items I had ordered. The website says easy returns. But of course that is also not true. Sanrico replied that is was too late - which of course was technically true since the parts took so long to arrive and then they wasted even more of my time with their attempts to get me to change my review. I don't usually take the time to write reviews, but in this case I felt it necessary to warn others so as to save them the frustration and disappointment I have experienced. Anyway, I am done with Sanrico. Should they reply to this post, I would suggest taking their response with a grain of salt.

Response from SanricoJun 17, 2021

Dear Randy Peerenboom, We are suprised to see you have posted a second review regarding your order 33513. We are absolutely sorry about this situation as we have tried our best to give you the satisfaction you deserve and solve this issue. To promote transparency that may be useful to readers on Trustpilot we will sum up your experience with us below : You ordered a powersphere on 03/31 and received it two weeks later. You contacted our Customer Service Team one month after receiving your package because you did not order the adapter. Our refund policy mentionned on our website allows a customer to return his product and ask for a refund 15 days after receiving a package. Despite your two weeks late we offered to ship you an adapter for free. You keep refusing this offer and replied by posting a second review. Despite our best intentions and our efforts to improve the situation you keep refusing to communicate with us. We feel sorry, surprised and disappointed about your behaviour, which makes us think that you might be one of our competitors. Best regards, Your Sanrico Team

Sanrico reviews

232 approved reviews, newest moderated first

Dwight G.
Jun 15, 2021
I ordered the low temp aluminum welding…
I ordered the low temp aluminum welding rods. I got a little nervous when the tracking said it had been delivered but I did not receive anything. I checked the web site under FAQ and found the answer I was looking for so it seemed to me this was not that unusual to them. I waited several days as it said but still a no show with my order. I contacted them and explained the issue. They returned my email fairly quick and got to work tracking down what happened to my order. After about 2 days my order showed up. I sent an email to give them the heads up I got my order. All is good. International mail can be quirky sometimes. Would I do business with them again? Yes.
Response from SanricoJun 16, 2021
Dear Dwight Girard, Thank you so much for taking the time to leave an excellent rating. I will share it with our entire team! Best regards, Your Sanrico Team
RP
Jun 11, 2021
The saga continues
The saga continues. Sanrico has not refunded my money, as they stated they would. Rather, they repeatedly tried to get me to change my review by offering first a gift card and the adapter, and then a refund, if and only if I first modified my review, presumably to their satisfaction. I refused on the grounds that what I said in my review was true: buyers should beware for the reasons stated. I then said I would return the two items I had ordered. The website says easy returns. But of course that is also not true. Sanrico replied that is was too late - which of course was technically true since the parts took so long to arrive and then they wasted even more of my time with their attempts to get me to change my review. I don't usually take the time to write reviews, but in this case I felt it necessary to warn others so as to save them the frustration and disappointment I have experienced. Anyway, I am done with Sanrico. Should they reply to this post, I would suggest taking their response with a grain of salt.
Response from SanricoJun 17, 2021
Dear Randy Peerenboom, We are suprised to see you have posted a second review regarding your order 33513. We are absolutely sorry about this situation as we have tried our best to give you the satisfaction you deserve and solve this issue. To promote transparency that may be useful to readers on Trustpilot we will sum up your experience with us below : You ordered a powersphere on 03/31 and received it two weeks later. You contacted our Customer Service Team one month after receiving your package because you did not order the adapter. Our refund policy mentionned on our website allows a customer to return his product and ask for a refund 15 days after receiving a package. Despite your two weeks late we offered to ship you an adapter for free. You keep refusing this offer and replied by posting a second review. Despite our best intentions and our efforts to improve the situation you keep refusing to communicate with us. We feel sorry, surprised and disappointed about your behaviour, which makes us think that you might be one of our competitors. Best regards, Your Sanrico Team
Smadar
Jun 8, 2021
Their customer service is non-existent
Their customer service is non-existent. I wrote multiple emails and they did not reply so I asked to return the product and they did not reply either. They don't provide a phone number so emails are the only way to communicate with them and if they choose not to reply there is nothing you can do.
Response from SanricoJun 11, 2021
Dear Smadar, We would like to apologize for the troubles and frustration that you experienced lately. You placed an order for your powersphere on april 21th and received it on may 3rd. (you contacted us asking either for a refund or an adapter, we REPLIED and sent you a link ON THE SAME DAY and you bought the adapter). According to our terms and conditions you have 15 days to return your product, in your case it was until the 18th of may). In the meantime, you ordered an adapter on may 10th and received it on may 20th. After receiving your adapter you noticed that it did not fit your grinder. You had all the INFORMATIONS in the link we sent you before ordering. As explained by email, we can only refund your adapter. On a commercial basis we agreed on letting you keep the adapter and refund this item. We are still waiting on your answer. Best regards, Your Sanrico Team
P M.
Jun 4, 2021
First time I ever dealt with this…
First time I ever dealt with this company. Very satisfied with my purchase, and I did have a small issue, so I contacted the company. They responded to my issue within 24 hours, and went above and beyond what I was expecting to help me out. I was very impressed with their customer service, and in the future if I need a woodworking tool, this will be the first website/company I check.
Response from SanricoJun 5, 2021
Dear P Modesto, We are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you! Best regards, Your Sanrico Team
Gerard L.
Jun 4, 2021
Little brother
I was quite pleased with the service.Sanrico went above and beyond allowing me to purchase a tool not normally available to Canadians. I will recomend Sanrico any time. Thanks
Response from SanricoJun 4, 2021
Dear Gerard, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Best Regards, Your Sanrico Team
Casey S.
Jun 3, 2021
I got exactly what I ordered in a…
I got exactly what I ordered in a timely fashion. The tools are well made and do exactly what they are intended to do. Thanks!
Response from SanricoJun 4, 2021
Dear Casey, Thank you so much for taking the time to share your experience at Sanrico. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. Best Regards, Your Sanrico Team
Hans P.
Jun 3, 2021
Happy Customer
In the past I have ordered various items from Sanrico without any problems. My last order for a Profile Tool got somehow lost in transit. I contacted the Customer Service Department about it how got things sorted out and rectified very quickly for me. For that reason, I give them full marks. Well done.
Response from SanricoJun 3, 2021
Dear Hans Pokorra, Thank you so much for taking the time to leave an excellent rating, it's much appreciated! Your new shipment is on its way! Best Regards, Your Sanrico Team
Grant S.
Jun 1, 2021
Sanrico made it right
I apparently ordered my PowerSpere under the wrong link and I did not get the needed adapter. They responded quickly and provided me a link to order at a discounted price. I was happy with their response.
Response from SanricoJun 2, 2021
Dear Grant, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Sanrico! Best Regards, Your Sanrico Team

SanricoReviews of sanrico.com

About Sanrico

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I ordered the low temp aluminum welding…

The saga continues

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I got exactly what I ordered in a…

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About Sanrico

About these reviews

More in Metal, Stone & Glass Work

Rivanna Natural Designs Inc

Benchmark Trophy

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Sanrico reviews

I ordered the low temp aluminum welding…

The saga continues

Their customer service is non-existent

First time I ever dealt with this…

Little brother

I got exactly what I ordered in a…

Happy Customer

Sanrico made it right