Barry S.
That free adapter offer to get a good review is a scam from Sanrico.
This company strong arms to get good reviews. Example. I wasn’t told I needed an adapter for the power ball, and upon reading other complaints, this was typical. I could not use it without paying more for the adapter. Screw that. So they offer it for free…only if I give a 4 or 5 star review. F them. That’s dishonest and probably illegal. Trustpilot is aware these asshats from Sanrico do this and now you are as well if you are reading this. My earlier 4 star review was just to get the damned adapter. Which I have now. Lol. F U you Sanrico. I played ya at your own game. Never EVER going to buy ANYTHING from them again, plus I will bad mouth them on other social media, as that’s what they have coming to them for being dishonest in dealing with people. Screw ‘em.
Response from SanricoJul 19, 2021
Dear Barry Sisco, We are suprised to see you have modified your comment after all our efforts. We have tried our best to give you the satisfaction you deserve and solve this issue. To promote transparency that may be useful to readers on Trustpilot we will sum up your experience with us below : You ordered a powersphere on 06/06 WITHOUT AN ADAPTER and received it on the 23rd of june. Please check our link here : https://sanrico.com/products/powersphere-grinder-attachment?_pos=1&_sid=6808d5bcd&_ss=r It is clearly mentioned under the price "powsersphere" or "powersphere + adapter". You contacted our Customer Service Team on july 13th after receiving your package. Our refund policy mentionned on our website allows a customer to return his product and ask for a refund 15 days after receiving a package. As a result we couldn't process to your refund. However, we sent you a link in order to get your adapter that you did not purchase in the first place. YOU REFUSED. Despite your week late we offered to ship you an adapter for free and paid for shipping and suggested you to post a review regarding our company. In your first email after we told you that you did order an adapter you said you did not want it because: "it will extend the ball away from the grinder base, making it unwieldy." You're now saying that your earlier 4 star review "was just to get the damned adapter". Do you want the adapter or not? We feel sorry, surprised and disappointed about your behaviour, despite our best intentions and our efforts to improve the situation which makes us think that you might be one of our competitors. Best regards, Your Sanrico Team