SanricoWe are a family owned and operated business that prides itself on offering quality products at a great price.
Sanrico (sanrico.com) has 232 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Metal, Stone & Glass Work · RICHMOND, Virginia
Excellent
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232 approved reviews, newest moderated first
Tim M.
I didn't think I needed the adapter, boy was I wrong. The response was fast and gave me the help I needed. The even gave me a discount on the adapter when it was my fault and not theirs. Great job guys.
Response from SanricoJul 29, 2021
Dear Tim Mills, Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Your shipment is on its way! Best Regards, Your Sanrico Team
Andrew
Very happy with the service provided. Sanrico addressed my problem and offered a positive solution. No complaints from me.
Response from SanricoJul 29, 2021
Dear Andrew, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico! Best Regards, Your Sanrico Team
Charlie R.
I bought two square drills and received them ok. What was not mention anywhere is that you need a special drill stand for these square drills. So I sent an email to their costomer support email. I sent 10 emails, no reply. There is no customer service!!
Response from SanricoAug 4, 2021
Dear Christian Roth, We are sorry to hear that you are not satisfied with our products. As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included? We would also like to appologize for our lack of replying. We have recently changed our entire team and are trying our best to reply to everybody in a timely manners. Best regards, Your Sanrico Team
Scott C.
I recommend to anyone DO NOT buy there products. Both items I have purchased have been of very poor quality and do not work as advertised but instead are total junk. What's worse is there is no reply to any emails after the initial 'someone will be in touch within 24hrs' lie which is sent following an email. I will NEVER purchase from them again and am telling everyone I know to do the same. Total rip off !
Response from SanricoAug 3, 2021
Dear Scott Carmody, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our products. We pride ourselves on all our products and the high quality standards we maintain. It’s important to us that our customers are more than satisfied with our products and customer service. we have noticed that you placed 3 different orders with us. Your orders 37449 (30 rods) and 37450 (100 rods) placed on april 22nd were both received on may 19th. We did not receive any complaints from you before the 26th of july. Your third order 43110 for the ultimate drill bits has been placed on may 29th. You received the package on june 23rd and sent us an email asking for a refund on june 30th. According to the refund policy the customer can ask us for a refund for 15 days after receiving the order. (check this link for more informations : https://sanrico.com/pages/refund-policy) As a result, we can not refund your two first orders. Your refund has been made last week regarding your order 43110. Please check your bank account. Your Sanrico Team.
Graham
I ordered the square drills and as another reviewer pointed out, they don't work without an adapter which Sanrico don't sell even though they use one on their promo video. Sanrico have now offered me a refund of the drill bits, which was kind of them. I would like to see them offer the missing adapter on their website, so that whole solutions can be bought.
Response from SanricoJul 28, 2021
Dear Graham Newmarch, We are sorry to hear that you are still not entirely satisfied with our service. We have tried our best to give you the satisfaction you deserve and solve this issue. As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included? Your product was purchased on june 8th and received on the 25th. You contacted our team on july 21th asking for a refund. According to the refund policy mentionned on our website, the customer can ask us for a refund for 15 days after receiving the order. On a commercial basis we have decided to refund entirely your item even if it is in perfect conditions and you contacted us one month after you received your package. Please check your bank account. Best regards, Your Sanrico Team
Michael M.
I ordered the Sanrico easy square drill bit assuming from the brief video shown that it would work on my drill press with no problem. It came with no instructions so when I tried it I could not get it to work. I tried to contact Sanrico for tech support however they do not have a phone number to call for an actual conversation. Upon doing some more research I learned that this bit will not work without a special mortising attachment for drill presses. After a few emails to Sanrico contact website I was informed to the same solution; however Sanrico does not make this attachment so I will be looking for another source. They have offered to refund my cost of their drill bit.
Response from SanricoJul 23, 2021
Dear Michael, Thank you for your review. The entire team in Sanrico really appreciate it. Best Regards, Your Sanrico Team
Jimmie F.
I received my orders recently. There was a delivery problem but Sanrico resolved the problem. We are pleased with the products. Thanks you for working with me. Jimmie
Response from SanricoJul 22, 2021
Dear Jimmie, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico! Best Regards, Your Sanrico Team
Bulent A.
has been a problem but fixed thanks but waiting order arrive
Response from SanricoJul 21, 2021
Dear Bulent, Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way! Best Regards, Your Sanrico Team