Sand Art HomeReviews of sandarthome.com

Lovely products. Great designs and very unique. Very well made too. 👍

This is a poor product, poor instructions, and a waste of money. Please do not expect quality from this company. They have had to either bought reviews or the people have no taste for quality. Bought half moon crescent light and we cannot even get light to stay on. The andart would be neat, if you could get air regulated. No instructions, poor packaging, and very pricey lesson here. Was my wifes birthday present. Thanks for nothing, Sand Art. Turning this company into CFPB and requesting money back.....but, from what I read in reviews that will be a nightmare. Hopefully you save your money from this review and move on. Britt Anderson

I bought 2 items this time around, I previously had an item before I stupidly let it slip will dusting the lamp and it rolled out the grove so smashed, so I replaced it with 2 other pieces. The company was fast at dispatch and delivery was quick, thats where there is missing stars, the desk top sand art box was crushed and battered, i opened the desk top one and there was liquid all over the foam wrapping, the glass isnt broken but its leaked from somewhere. I cleaned it off and am hopeful it is down to rough handling by the shipping and delivery, as the glass was not cracked. The large lamp was perfect condition. Apart from this delivery in particular I absolutely love these sand arts, love the way the sculpt out different hills and landscape looks, i bought the black sand ones and the gold is an extra something in the black and white, absolutely love them. Apart from the delivery this time around, I would use again, would recommend and they are stunning pieces. Very easy to navigate the ordering online too.

Poor customer service Long time between emails when I wanted to return something before redund deadline By the time they answered surprise surprise deadline passed DO NOT TRUST Addendum: Delivered Nov 27 Sent email Dec 25 requesting refund within 30 day policy of receipt of item Sent another email Dec 31 about lack of reply and Facebook messenger Jan 7 with screenshot of initial email sent Dec 25 finally reply on Jan 8 from Sandart Hi Emma Works fine and would like to return as per you policy that within one month can return Thanks Paul On Jan 8, 2026, at 3:38 a.m., Sand Art Home wrote: Hi Paul, Thank you for your email and your order. And sorry for the late reply. Why do you want to return it? Is there a problem with your product? Does it not work properly? We are at your disposal for anything you need. Best regards, Emma C. The Sand Art Home Family El mié, 31 dic 2025 a las 6:51, Hi Still Waiting for response please Thanks Paul On Dec 25, 2025, at 12:26 PM, Paul  Hi I would like to return Crescent moon sandart art light please. It was delivered Nov 27 Thank you Paul Delivered Nov 27, 2025 Out for delivery Nov 27, 2025 On its way Nov 26, 2025 Confirmed Nov 12, 2025 Reason for lateness is TBH totally forgot ; lesson learned for me but cleaning rooms saw box and reminded me of the situation. Weird that I get reply 14 day after I sent emails directly to you but within 24hours on Trustpilot I get responses from you Please don't say you replied with 24 hours of initial email as I have full email chain. You should remove from reply. Also why apologize for late reply if within 24hours? from your reply Jan 8 "And sorry for the late reply."

It’s a really product, solid and excellent quality and delivery on time.

I have now bought 3 of them, 2 for family. I had a place in mind to put mine but instead have it next to my usual chair and play with it often during the day. I find it calming and interesting how the pattern is going to form each time. Love it.

Fab product fast delivery arrived very well packaged and memorising to watch would reccomend

The first picture took 5 weeks to be delivered. The picture and frame were poor quality for exhortation price and didn't work. The rotation jammed. After many emails with them and them explaining how to fix the issues and videos from me they agreed to replace (not refund) the picture. This picture took nearly 3 weeks to get here and was even poorer quality and also didn't work. So I have had enough. I might try one of the other websites where a similar product is about half price but it could still be as bad.