Sana BenefitsReviews of sanabenefits.com

We’ve been with Sana Benefits for going on 3 years now. They are the only reason I was able to offer benefits to my team with ease. The platform, the team, the explanation of services and benefits makes giving healthcare as a business owner a breeze.

We like the plan, but getting set up was more difficult because we were flooded with emails with “direct contacts”/senior managers/sales directors - but they never returned phone calls. Our broker (Matthew Sage, who does not work for Sana) was the only live person we could reach other than the general customer service number. Once we were signed up and paid (months later- we began this process in October of 23), we had a great zoom meeting with DeAngela, and she was amazing at helping us understand everything. The automated systems etc will be great- but there is nothing that replaces a live human calling you back when numerous messages/requests are made for a live person. Text/chat systems do not replace a live phone call. Many of the issues and hiccups we had getting started could have been mitigated if our sales contact had simply picked up the phone and called back to answer 2-5 minutes of our questions.

They work fast and are very thorough in explaining everything.

Supposed “benefits” are bs you have to jump through a million hoops just to get “covered” but not really they will take your money and leave you high and dry

Group admin used SANA Care Service. Very happy with it. "Took advantage of the new Sana Care service and it was fantastic!"

I don’t understand how a company can pride themselves on being for small business and increase more on the customer. Maybe a little less on marketing as that cost a tremendous amount when we already know what you have to offer. Endless spending on the wrong category to not help save funds for health care.

Sana has forced me off a drug that I have been established on since Dec 2017, onto a cheaper version that I am not tolerating well, and gives me no options to address the situation. Their response is nothing short of "tough, get over it, there is nothing you can do about it - we have the power over you, not vice versa." I have THREE meds available to me that I can take for my condition. Or, I can have a liver transplant. How's that for 'options?'

I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.