Samuels JewelersReviews of samuelsjewelers.com

Had a Casio watch,still under guarantee.not working,manager delt,with me as at counterwhen i went in to shop in elgin, paul green,quick description of issue,resolved in a very satisfactory manner thank you.

Pretty disrespectful and also discrimination From the Oxford Street store- won’t be back there again and wouldn’t recommend!

Terrible customer service from the man at the Pakenham store. Very rude, and offered little to no support for a warranty claim of a poorly made expensive product.

I had absolutely excellent customer service from Anthea the Manager of Samuel's in Bognor regis. She went out of her way to help me with a watch my husband had bought for my birthday last year that I could not wear as it was to small. Without hesitation she got on to accurist who sent out 2 links in the post that night to arrive 2 days later. Anthea phoned me straight away and I popped in expecting to leave the watch being a Saturday but no I was greeted with a sunny smile, the watch was done in a couple minutes, no charge from either company and all done in such a nice, friendly, warm way just like the old customer service in stores used to be. WELL DONE ALL ROUND.

Bought a ring in the store in Pueblo Colorado. The main diamond on the ring chipped less than two years after the fact now all the stores are closed. I guess I am just screwed. Wish I could do something to make this right wedding rings are pretty important especially when you pay a few thousand dollars for them. Also i thought diamonds were suppose to be tough I wonder if it is real? I guess I will have to go to a real jeweler to find out. Dissappointed

In August 2019 I Brought Sterling Silver Wedding Set Also Bought A 5 Year Warrent My Rings Or Tarnish Where They Sized Them Diamonds Don’t Shine There Is No Number To Reach The Bank I Am Paying To Have No Information On Them So They Set Up To Get Paid I Am Gonna Seek Legal Action

Fast delivery. Beautiful jewelry

Beautiful earrings, prompt service. I've recommended Samuel's to friends.