MT
Associate lies about delivery address for return!
I sent in my external drive for their free quote. The associate was very helpful in explaining the service but the price was over $2K! When I asked to have the drive sent to another company for an alternate quote. The request return process does not allow the customer to view or change the delivery address. I explained to the associate in charge of my case who told me he would change the delivery address on my account so it would be sent directly to the other company and hoped the other company could meet my budget. Guess what just arrived on my doorstep instead of being shipped to the other company? Petty much?



