SALVAGEDATA Recovery ServicesReviews of salvagedata.com

I sent in my external drive for their free quote. The associate was very helpful in explaining the service but the price was over $2K! When I asked to have the drive sent to another company for an alternate quote. The request return process does not allow the customer to view or change the delivery address. I explained to the associate in charge of my case who told me he would change the delivery address on my account so it would be sent directly to the other company and hoped the other company could meet my budget. Guess what just arrived on my doorstep instead of being shipped to the other company? Petty much?

They claim my data was restored but several excel documents won't open and videos don't play like they should. I emailed the excel docs to them to look into. No word yet. I paid over $1400 for the economy deal. A good deal of my data was restored correctly, but I thought successful meant all of it. They didn't test my data very well before they sent it back to me.

Sent in a drive after my account rep was very nice. Was suppose to get information within 48 hours. After 4 days called leaving a voicemail and emailed, zero response. Followed up again on the fifth day leaving again voicemail and email, again no response from the representative. 6th day called main number and finally spoke to a tech. He promised to have someone follow up with me as it was a Saturday. I asked to have the drive sent back to me. This place is a joke with no customer service, avoid at all costs!!!

You know the feeling you have when you leave the car dealership? The fast-talking salesman feeding you a line of bull? That's the same experience you'll get with SalvageData. First, I will lead with that they did recover my data. That's the reason for the two stars. Everything else was with their business practices. Be warned, they record your telephone conversations, and do not notify you. That's legal under Ohio law, where they are based, but shady. It's not transparent, and erodes the trust with the company you've entrusted your data to. They assign your "case" to a "case manager," and that's the only person you'll talk to, no matter what number you call. It's just like your salesman at the car dealership. After they had evaluated my device, I got a call from my manager, telling me about all the problems they found and how difficult a job this was going to be. I was half expecting him to sell me undercoating next. When he talked price, he used inaccurate language that led me to misinterpret the price quote. In the end, I paid $700 more than I expected because of this. They used their recordings against me to show me what I had agreed to. If you choose to business with them, get any quote or agreement in writing. I'd also voice that you do not consent to being recorded or ask for a copy of the recording. When I objected to the price, they essentially held me hostage with my data. There was no meeting in the middle or understanding the position of the customer. They didn't even acknowledge what had happened. Just demanded payment. While my data was recovered, I could have accomplished the same thing through another vendor for about half the price. Shop around -- you'll get the same service and a better customer experience elsewhere. You'll also notice that this company has blocked Google reviews, and curates the reviews it allows you to see on their website. Update: When originally talking to my case manager, I asked if my device (phone) would be returned to me at the end -- I had plans to trade it in with my service provider for a new phone. Imagine my surprise when my phone was returned -- as a box of disassembled parts. After contacting SALVAGEDATA they agreed to put it back together, as long as I would pay two-way shipping. At that point, I wanted nothing else to do with the company and found a local vendor to work with instead.

Sent Salvage Data a small flash drive (16 Gb) for data recovery. They gave me a quote of $647 for data recovery. When I then wanted my drive back they required a $60 shipping fee to return my own drive. Seems like a bitter payment for not using their services. Very unhappy with this kind of hold your drive for ransom business technique.

I had a hard drive that crashed and had another company look at it. They said it could be recovered, but it would cost a lot. I found Salvagedata and sent them my drive as instructed. Once they got it, they said it would cost $200 for them to evaluate it even though their website said evaluation was free. I found that kind of shady so I asked them to send it back. The package I got had my drive wrapped in a single sheet of the small bubble wrap. I had sent it in a static free bag with an inch of bubble wrap. They sent it back like they didn't care. They didn't even follow their own web site instructions on how to package the drive. Pretty poor service and very unprofessional.