Saltwaterfish.comReviews of saltwaterfish.com

I received my order today. Zoa colony has about 1” of water In it and that water looked look dirty creek water, cold at that being there was no heat pack. The brain coral I bought had a stock picture and was sized small medium which the picture looked. When it showed up, it was the size of a quarter. Completely unsatisfied. We’ll see if they hold up to their commitment.

Fish arrived fast and very healthy.

Sorry but our fish died shortly after putting him in the tank. We drip acclimated him for over and hour but he looked very weak and when we put him in the tank he had trouble swimming against the current and he disappeared to the bottom only to find he had died an hour later... our zoa garden was fine.

Very helpful customer service, will answer any questions and guarantees fish for 15 days , most local pet stores will not warranty saltwater fish . Will def order from saltwaterfish.com again.

We had some difficulty with FedEx shipping delays more than once in a series of transactions. As a consequence, some of the livestock didn't live for more than a few days after acclimation. We were very persistence and continued to ship replacements for the non-survivors, but FedEx would delay the shipment and we would try again. Through all of the six orders, the staff was wonderful to work with and they resolved all of my concerns. As you can imagine, the billing became a mess, yet the staff delivered again by politely untangling the bill. I'm sad about the deceased fish, but completely satisfied with the manner by which the staff at saltwaterfish pleasantly took control of the situation. Thank you! Best Regards, Scott

I must say I was pleased what customer service did my ordered was delayed by Federal Express when I picked it up at the FedEx station I quickly open the box 2 fishes were dead but one was alive. I quickly emailed Saltwater fish. And they responded quickly. I took the fish got him acclimated and put some stress coat. The company was kind to offer me New order or refund me. They also emailed me later just to follow up on how was the fish doing. I have ordered from them before and this was the first time this dad happened. But I am pleased with the service they gave me.👍🐠

I ordered a cleanup crew consisting of snails, hermit crabs and a Lawnmower Blenny last Wednesday for delivery on Friday. Saltwaterfish.com shipped it FedEx overnight on Thursday. FedEx delayed the shipment until Monday and as expected almost everything was dead. I contacted Saltwaterfish and was immediately asked if I wanted a free reshipment or a refund, no photos required, forms to fill out, or hoops to jump through. I've been a customer for several years and this is the first time anything like this has happened. I'm happy to say Saltwaterfish.com is just as dependable when things go wrong as when they go right.

Excellent customer service, thanks Sheila!