Saltwaterfish.comReviews of saltwaterfish.com

Great job on the order looking forward to receiving it....

sent me 3 fish other than the ones I ordered of which one was dead. They won't answer the phone.

Best online company out there!

I have not purchased from saltwater fish.com before. So I wanted to see how the animals arrived. The shipping was super fast, the price was lower than I have paid in the past, and the animals arrived alive and are doing fine now. Seeing this I placed another order. I am very satisfied with this company.

The worst fish company ever. My first order was over $200, and one of the fish was dead on arrival. They refused to ship replacement or refund my money because it was a "free" item that was part of a promotion. Over the next 2 weeks, several of the other fish died. I did get store credit for those, but I had t spend another $55 to pay for taxes and shipping again. I received my "replacements" today, and 1 is dead on arrival, and 2 are floating sideways; i sincerely doubt they will survive. Also, like in my first shipment, you can tell some of the water was medicated due to the yellowish color of the water, but there was no note or indication advising of such. This company will not provide store credit again for product that was paid for with store credit. So essentially, you order from this company, receive bad product, and they will not stand behind those bad items. Also dealing with their customer service people, they refuse to budge on anything. Don't waste your money!!!! There are several other online fish companies that I have worked with that are much easier and ship healthy quality fish.

Recently placed an order I would not have placed because it offered a free flame angel that I really wanted. 170.00 later, all the fish show up fine except the Flame angel which is floating upside down in the bag barely alive. Tried everything to bring it back but it died. I filed a request and explained I would really like to have them replace the fish and would even place an order so they could replace him and not have to cover shipping. Their response.....sorry free items are not covered by the guarantee. Makes me think, maybe they get a batch of sick fish, offer them free if you order and then bail on you when it shows up dead or dying. Just a thought. I will never do business with them again. ***I did reach out to you and the canned response above , not unlike your canned response below is what I received. You have all my emails on file showing my willingness to work with you on a replacement. You should check your records before trying to write this survey response off with your canned response.

Very bad experience, was notified at 8pm the night my order was supposed to ship that there was a problem with 2 of the items and what would I like them to ship instead, went to site and pretty much everything was on a waiting list. Did the live chat and was informed it could be a week or two if I wanted to wait. Had to cancel whole order and lost the ability to purchase from somewhere else with the black Friday discounts. I feel that the rest of my order should have been shipped and just refunded the items that were not available. I have ordered from them before but will probably not order here again.

My supplies order was very slow getting. My live rock returned to seller and customer service do not answer phone call. No compensation offered for mistake. Would not do business again.