Saltwaterfish.comReviews of saltwaterfish.com

Fish arrived DOA. Nothing done about it.

I was not able to talk to a real person. I called during normal business hours. I had a few questions to ask. It would of been nice to get my questions answered. Other then this issue every thing else was fine.

Very poor customer service, my order was botched, and I can nott contact customer service, buyers beware!

Shipping is cheap but the prices have gone way way up!?

I have made several purchases from Saltwaterfish and have been happy with my decision. They have had the live animals I wanted when no one else seemed to.

Always a great experience. They are knowledgeable and helpful. The only place I’ll shop for my aquarium needs

Order arrived alive and looking healthy! Thank you for shipping great specimens. We just completed drip acclimating Tangs and Wrasse. Introduced to tank looking happy and healthy. Will monitor over next few days... but overall, very happy with purchase experience. Thank you~ Brooke

I just spent 1 week messing with saltwaterfish.com, and their manager "Mary" finally told me she could not help. They notified me a fish was in stock, I was waiting on a clown trigger, I ordered it. they sent me an email it was not in stock and to select a replacement so I went online and selected some other fish. they emailed me not in stock. I tried calling the line rings and rings, must be like 20 times, I get online and chat with "Chrissy" she reiterates the same thing "those fish are not available" ok I requested alternative fish that were a few dollars off. Chrissy says due to the inconvenience she will credit the small difference. I feel good about my purchase. then comes the request for more money, so I get back online ( this is like 2 hours of my life I want back) I get Mary she says she is the manager and says "we can't credit you that!!!" I say ok Chrissy said she would. well we can't. I am busy at work so I go work. I get an email we checked your chat and Chrissy informed you of the charge (bold faced lie) we can cancel your order or you can pay the difference. I probably should have paid but just got ticket I get back online and Get Amanda she says Mary is out, I say I am thinking about canceling my order all together. she cancels it and actually has the nerve to say happy holidays. do not ever order from Saltwaterfish.com... just saying I called my local fish store and they ordered my clown trigger for a few dollars more and so much better customer service.