Saltwaterfish.comReviews of saltwaterfish.com

I have made 2 large orders, and both times HALF of the livestock died. I have a 2 year established 300gal reef tank, so it is most definitely not my tank/water/etc, but rather, the poor quality of the items being shipped. Based on the items dying, I have accumulated a bunch of store credit. The issue here is, I cannot use said credit, because in order to do so, and avoid the packaging and shipping "charges" of ~$40, you have to place a minimum order of 100+, to even use the credit, so there is no discount anywhere. This place is an online ripoff and I hope nobody else faces the issues I have. I even confronted "Mary" on the phone about this and asked her to waive the system error, to which she replied, "no" - a clear indication that they prefer new $$ coming in, because the items they sell are so cheap, in the long run, they will come out ahead.

We had a rocky start ordered two hermit crabs and a fire shrimp the fire shrimp didn’t make it. Not reading or not finding photo guidelines for the DOA I took a photo of the upside down fire shrimp in a bag and not out of bag on a white background wasn’t looking good but as a courtesy to me a new customer they honored their guarantee ! As a result I ordered a tailspot blenny and watchman goby and pistol shrimp all are thriving and just ordered an a bubble tip for the clowns.

I was going to rate this a 4 but that would be some what biased because of the size of crabs and snails I recieved in my Clean Up Crew order. I placed an order on 5/21/2019 and it was ready to be picked up 5/23/2019. I requested to pick it up from my local FedEx because I didn't want them being tossed around in delivery. When I opened the box I was a bit disappointed just due to how tiny everything was. Needless to say as soon as I finished acclimating them and inserting them inside my tank they went to work with in a few minutes. This little clean up crew must have been starving lol.

My first order I got 5 frags 4 of wich are more beautiful than I expected.

The fish I ordered came in healthy looking however today I found one of the fish dead. Not sure what the cause, I've only had them 4 days.

Great customer service

EVERYTHING THAT I HAVE PURCHASED HAS BEEN BEAUTIFUL AND HEALTHY. I EVEN HAD A STORE CREDIT THAT I DIDN'T KNOW I HAD...SO I GOT ANOTHER FISH...VERY HAPPY!!

Ordered a ritteri anemone, fed ex delivers day late and dead. Happens, was told one would be reshipped when became available. The following weekend again they had ritteri anemones for sale, but not for me. When I reach out I’m told they didn’t pass inspection (seems to be the go to lie). I wasn’t even contacted to be told some were available for “inspection” just see they’re for sale on the website. I wait a full ten days, now keeping an eye on the website to see what they’re selling. Now they have a WYSIWYG ritteri, two and a half times the price, but looks good in the pictures. I order online, pay, and contact to take the price of the DOA of the price of the upsale anemone. Which they graciously did. Day to ship comes, midday I get a text. Wouldn’t you know, didn’t pass inspection. No worries though, they have another anemone they can offer me. This one is $467.97 on sale from $719.90. The original anemone was $95, then $259, now $467.97... wow.... more money than I’m going to spend. Knowing the answer, I asked if they were prepared to ship the alternative at the same price. They offer me a $15 discount, I declined. I had two orders pending totaling almost $500, I canceled both. As one contained the anemone and the other clown fish for it. Bummed about my experience, later in the evening I troll some other livestock sites. You can imagine my extreme disappointment when I find the exact WYSIWYG anemone (the high dollar one) for $50 less on the other site. For all the hassle for all the inconvenience, they still wanted to charge $35 more than another site. I’ve purchased from both saltwaterfish.com and the other site (which, out of proper form I won’t mention, but google will easily bring you to) on many occasions and they are comparable in quality. The other site ALWAYS has better prices. I’m sure you can imagine who I will order from in the future, knowing they draw from the same pool. Customer service can sometimes make the up charge worth while this is for sure not the case with this company.