Saltwaterfish.comReviews of saltwaterfish.com

Everything arrived safely. Only a few problems that have lead to a 4 star review. The biggest problem was the customer service. I tried and tried and tried calling and leaving a voicemail after I was sent a message saying that some of my fish did not pass inspection for shipment. I wanted to get ahold of them so I could review my order and replace my fish. Finally after 2 hours of trying by phone, I got online and used their live chat. There, I was given great customer service! The woman on the live chat helped me tremendously and got everything I needed replaced for me! No questions asked! The next problem I had was that when my shipment arrived at the FedEx post, I immediately opened them upon my arrival 2 hours later. Every fish was fine except my lemon peel angelfish. She is currently in her own separate QT tank being monitored. The last problem I had was that I ordered a pack of cleaner snails and instead I received a pack of hermits. Now I’m not exactly complaining because it’s an honest mistake, but I again tried to call their customer service and again, no luck. So I went ahead and just went to the online chat again. Here, I was again greeted by the same woman who helped the previous day and she made it right! She told me that she would ship them out as soon as possible! Moral of the story, great fish, but sometimes the fish themselves can be finicky. DO NOT TRY TO CALL THE COMPANY! Instead, simply go online to the live chat. There you will be greeted by wonderful people almost immediately who will do the exact same thing as you would get over a phone call.

The special offer on free shipping along with the sales allowed us to add several beautiful fish at a price far below local shops. Communication was excellent wit immediate replies. The fish arrived the next day. All were in excellent condition. We have ordered from here before, and would gladly do so again.

Awesome customer service and a five star review for them

This is a review of my first ever order from Saltwaterfish.com; one piece of coral, and one fish. I wasn't too worried about the coral, but didn't have high hopes for the fish (a Naso Tang). I had tried two from my LFS (about a month apart) and neither one made it. When Saltwaterfish had one on sale, I thought I'd give getting a Naso one last shot. The order took a little longer than I expected to ship, but once it did, it arrived as scheduled. It was very well boxed, and both the Tang and the Coral were in good shape when I open it up. The Naso had a couple of rough nights, but made it, which is a big improvement over the two I purchased from the the local LFS. It's been a couple months now, and Fred (the Naso) is doing great. The Coral (a Blastamusa) was good from the get go. So, I can recommend this vendor, and will definitely buy from them again.

Good selection of fish and eels with great shipping procedures to keep the animal safe.

I’ve been very pleased with my first order and now I’m back to order again.

Do not order cleaner packs from here. Huge percentage of snails/hermits doa. All three cleaner shrimp doa as well. Only store credit for shrimp was issued, not even worth trying to figure out exactly how many snails/hermits didnt make it and negotiating a refund.

Initial order was horrible received 45 snails very small! 30 empty shells 15 alive crabs and 10 dead crabs! They resent the order and made it right! Thanks!!!