Saltwaterfish.comReviews of saltwaterfish.com

Extremely knowledgeable and very efficient.

I am very impressed by the customer service here. My very first order I saw the fish I'd been wanting, a midas blenny, on sale for $35! However before I could complete my order the price had changed to the normal $79 price in the cart. It was a "super special" price and it has apparently just expired. Mary from their CS chat quickly offered to get the special price reinstated so I could process my original order. A+ so far!

Fed Ex delayed my shipment and I called customer service and said they would reship them the next time that I would be home. I hate it that Fed Ex killed my fish and my clean up crew. But when I contacted Saltwater Fish. Customer service people that I spoke with were excellent and and very caring. they have impeccable service. They will not disappoint you, but Fed Ex will.

I have received good customer service and communication. Their packaging and shipping procedures seems to be processed with care, accuracy, and are timely.

Best saltwater service I've ever experienced. Looking forward to buying many more fish and corals in the near future.

I have to admit I am a skeptic about mail order marine life but decided to give saltwaterfish,com a chance. I have made several orders from them now and have been pleased with all the fish and inverts that I have received. I will say that I have had a problem with an order and they responded promptly and sent a replacement the next day which was fine upon arrival. I do suggest using the priority or pick up option to reduce the stress on fish.

saltwaterfish.com is my new go-to. Good selection, competitive prices, and most importantly - they honor their guarantee. If you've been in this hobby for a while, you understand there will be a few DOAs and DAAs. SWF has been great on the rare occasion it happens. No major fuss, store credit, and the credit doesn't appear to expire (hate that). Today I submitted an order early morning. Several hours later I noticed there was a special I missed, so I contacted them to request the bonus I asked for be switched - even after the special expired. No issues at all, so amazing customer service is what I have come to expect. I will still purchase from my LFS as it's important to support our local brick & mortars, but as far as online retailers go - SWF is top notch.

Just received my order today. Everything was carefully packaged. Everything looks healthy and happy. Fish started to eat right away and the crocea clam opened right away. Will see how things move along.