Saltwaterfish.comReviews of saltwaterfish.com

Response from Saltwaterfish.comSep 16, 2022

Mr. Mauro placed an order 8/22/2022. It was shipped and delivered as scheduled on 8/23/22. Mr. Mauro reported that one coral was missing (Duncanopsammia) and that a coral they did not order (“Green Whiskers”) was included. We asked for and received photos from Mr. Mauro and upon review Mr. Mauro did receive the Duncanopsammia he ordered. Green Whiskers is a common named used for this species and was identified as such on the bag. Our customer also reported that another coral (the Acanthastrea) was incorrect. Again, via photo confirmation, our customer service manager confirmed it was the correct species, but also proactively advised Mr. Mauro that the coral did not look well as the tissue was not expanding as it should upon recovery from shipping and acclimation. Mr. Mauro then placed a new order on 8/24 that included a promotional $25 Naso Tang. Unfortunately, it was DOA (dead on arrival). Although we do not offer guarantees for promotional marine life; we did offer Mr.Mauro a free replacement in the interest of customer service. Guarantee coverage information is stated on our website as well as in our promotional emails. We did ship a replacement, as a courtesy, and included another Acanthastrea, as a courtesy, since our customer insisted that they received the incorrect species. Unfortunately, the replacement Naso Tang arrived DOA again. Mr. Mauro then demanded another replacement to be sent or an equivalent fish be sent. He also stated all of the animals he had received to date were too small. Mr. Mauro also claimed that we, in his own words, “paint these corals with fluorescent paint”. As any aquarist knows, this is impossible to do since the fleshy surface would immediately die. Mr. Mauro was simply seeing a normal healthy vibrant coral.