Patricia
Diseased and everything died not refunded
All the livestock I purchased seemed ok at first. Within no time not only did everything die, but the rest of my live stock as well. My tank was healthy and doing well until I added from this company. They were shipped when it was extremely hot outside, and this company put that blame on me! They said I should have picked up from UPS and not waited for delivery. In the policy it is only suggested as an option, not something that is critical. I sent them a picture of the diseased item but they would only give me credit not a refund. A lot of time and money went into getting my tank established. Now it is empty. They should have monitored when it was safe to ship. I don't think this is what killed them, rather a disease, but I'm sure it did not help.
Response from Saltwaterfish.comSep 16, 2022
Thank you for your feedback. We monitor our marine life for approximately two weeks to ensure great health. They are inspected at the time of packing and if the animals aren't in perfect condition, they aren't shipped. We also monitor the weather daily and if the temperature is too warm or cold, we do suggest picking up at FedEx just as an extra precaution for the animals. I'm very sorry you had losses but am glad to see you were able to utilize our live guarantee. We do hope you will give us another try in the future.