Marty P.
Very good customer service
Very good customer service, fast responses and fast shipping. Overall very good experience.

Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marty P.
Very good customer service, fast responses and fast shipping. Overall very good experience.
John
Thanks for getting my new order out quickly
Cpip
Placed an order for a mandarin goby that didn’t make it in shipping, rather than replacing they give me store credit. That’s great and all but now I gotta pay 30 dollars in shipping and tax on a fish that isn’t even 30 dollars!! I just wish they would replace fish if they don’t make it n shipping. I tried to give them a second chance and they had a special going on for free naso tang and free shipping if you spend 179. Cool right! Well I just got my package and instead of a naso tang I got a 11 dollar pj cardinal!! What the hell!
Johnny C.
liked the site and navigating was easy. can't wait for my shipment
Douglas T.
I think the prices are great and easy to get free shipping. Very responsive if you have a problem.
Jimle N.
Paid for next day air and package didn’t come until 3 days later. Anemone and coral died. Company reached out and spoke with Sheila. She was very helpful and service would have been 5-stars however package never arrived (not their fault) Thank you Sheila for reaching out! Will do business again but just not during the holidays
Response from Saltwaterfish.comDec 15, 2020
This is simply an honest mistake. We do not penalize our customers when there is a delay beyond our control. Our customer service staff will be reaching out to you promptly to resolve the issue.
Chris
I had an issue with the delivery company not delivering the overnight package until 4 days later. Saltwater sent out the new package the next day. Great customer service.
David S.
Fish shipped quickly and were well packaged. Several arrived doa but getting a refund was an easy process on the web site. The only other issue was not being able to find the acclimation details on the product pages as described on the acclimation page.