SaltwaterAquarium.comReviews of saltwateraquarium.com

Not only have I not received the products I purchased for 4 months, but they are doing nothing to solve the problem. They do not respond to e-mails and ignore the 'Ask a Question?' form.

I ordered heat packs and they were shipped the same day. Arrived in great condition.

Completely off the mark, i bough a salinity probe and when I received came white out the calibration solution. Do not believe them, horrible technical support .

This company is great for dry goods and buying products to seed your tank. However I would never recommend anyone to buy any corals off of them. They advertise large green rock flower anemones that are 3-5 inches in size and look like a pot of gold green rock flower. They even used a stock image of one. I bought two of them. I already have well over 30 rock flowers in my tank. The flowers that were shipped to me were bleached out, no color what so ever, and were maybe 1.25" when fully opened. I have since even fed them, and neither has opened any bigger. I reached out to them on the number they have listed to text.......Zero response and zero acknowledgment. Poor customer service when you can't even respond through a text. My LFS said to dispute the charge on my credit card. I'm not that kind of person. I'd rather warn others to avoid purchasing from this store. If profiting $70 off me was worth the false advertising and failure to offer a way to make it right, then I have zero problem making sure they lose money on future sales.

Fish died within three days

Customer service a joke. Transformer for my pump appeared used. Pump had error lights fresh out of the box. Sent everything back. Sent me back only a pump. No power supply, controller etc.

Horrible Attitude. I ordered a product at 10am and paid extra for 2nd day air. The next day I had not received any tracking information so I contacted them at which time they told me their stock was inaccurate and they did not have the product to send to me. When I suggested they should have contacted me the day the order was placed, they came back with a less then friendly response "This order was assigned to me last night - I would have seen it today and given you this same message." So this business takes an order at 10am for 2-day shipping and somehow it is just getting into the hands of the person shipping it 12 hours later? ...and that's somehow supposed to make their lack of communication about acceptable?

Worthless. Lied about my item being shipped, I ordered copepods on Saturday and by Thurs they still weren't even processed...... most worthless customer service i've ever deal with, I called them on Wednesday to inquire about where tf my order was and they said "oh it's being shipped today" well I have a account with ups, the united states postal service and fed ex and NONE of these companies have even began processing any orders at all .....so whomever I spoke with Wednesday blatantly lied to me, I'll be sure to post my experience on all my reefing groups on social media as well to warn any other fellow reefers to stay FARRR away from this company