SaltwaterAquarium.comReviews of saltwateraquarium.com

I can describe saltwateraquarium.com in one word SUCK!!!!!!!!!! They lost my business forever. Never, ever again!!!!!!

My name is Marilyn Gordon, and I am writing to file a formal complaint regarding the ongoing difficulty I have experienced in trying to return an item to your company. Despite my repeated attempts to reach your team by phone and email, I have not received any response, follow-up, or assistance. Because of this lack of communication, I have been unable to return the item as required, and it has caused unnecessary frustration and inconvenience. I have made multiple good-faith efforts to resolve this matter, but your company’s failure to respond has made that impossible. At this point, I am requesting the following: Immediate contact from a representative to arrange the return process. Written confirmation that my return will be accepted without penalty due to your company’s lack of response. A clear explanation for why my messages and calls have gone unanswered. Please note that if this issue is not addressed within five (5) business days, I will be forced to escalate this complaint to the Better Business Bureau, consumer protection authorities, and, if necessary, take further action to ensure fair treatment and accountability. I look forward to your prompt response and a resolution that reflects professionalism and respect for your customers. Sincerely, Marilyn Gordon 📞 404-438-3763

I ordered 6 algea eating catfish. I received 5 catfish and one guppy. When I contacted the company I asked for what I ordered, or another catfish sent out to me. Instead they refunded me only $3.20. Terrible customer service.

Ordered pods sand Starfish Rock flower and Amity snails, and two little frogs of coral. That was three heat packs on the bottom of the box directly touching the bags, no sort of paper or insulation between the live animals and the heater packs Snails DOA Rock flower melted Monti completely white on arrival. Half my order was died would never order from this place again. And horrible customer service thanks for nothing saltwater aquariums

I ordered two of the porcelain crabs listed on their website after a search returned the listing as a result for porcelain anemone crabs. They are pictured as porcelain anemone crabs in the listing, which host anemones so you can watch and enjoy them. What I received were the hide under a rock never to be seen again porcelain crabs. Three emails to the sales department and no resolution has been offered to me. Stay away from this seller! They falsely advertise and do not stand behind their orders !

They sent me 20 dead snails. They would replace them if I paid the $40 shipping cost. The snails cost $44. I paid the shipping once why would have to pay again because they sent dead snails? The snails were dead because their bag leaked. The guy online was rude.

This company needs to close their doors the are a horrible company to deal with and very rude will never give them my money again

terrible customer service. They shipped me dead chaeto algae and would not fix it. Dont trust them and look elsewhere this is a terrible company