SaltwaterAquarium.comReviews of saltwateraquarium.com

Awful. Bag of 25 snails, most dead. Poor shipping, very little water in bag. Probably suffocated. Waste of $100

I ordered 2 separate orders from them the shrimp were doa due to not being delivered on time sent pictures to customer service they gave me a 20$ credit so I can reorder and spend another 40$ this is insane

Just received my reef cleaner package and half of it was dead on arrival. When I reached out for replacement I was told that in order to get them replaced I had to spend more money with them so my replacements could be added to the new order. I would at the very least expect a partial refund if they didn't want to cover the shipping cost.

I been buy a bottle of prazipro but when I received it was flat the customer service said it was manufacturer problem nothing with shipping but the box of the product is totally flat . I can’t get any money back from it.

I'm not sure that another negative review for this site will change much given how many they already have. I ordered an algae scraper on March 6th and it still has not arrived now on March 23rd. Worse, USPS shows it stuck in limbo with no delivery date. Any other vendor would immediately credit my account for what they charged me on March 6th. These guys say that after 10 days of additional waiting, they will consider shipping out another product or refunding. Ridiculous...

Customer service is abysmal. False advertising on products then they won’t help. Oh but you can return it for 15% fee. Horrible company. Horrible service. Avoid!

I can describe saltwateraquarium.com in one word SUCK!!!!!!!!!! They lost my business forever. Never, ever again!!!!!!

My name is Marilyn Gordon, and I am writing to file a formal complaint regarding the ongoing difficulty I have experienced in trying to return an item to your company. Despite my repeated attempts to reach your team by phone and email, I have not received any response, follow-up, or assistance. Because of this lack of communication, I have been unable to return the item as required, and it has caused unnecessary frustration and inconvenience. I have made multiple good-faith efforts to resolve this matter, but your company’s failure to respond has made that impossible. At this point, I am requesting the following: Immediate contact from a representative to arrange the return process. Written confirmation that my return will be accepted without penalty due to your company’s lack of response. A clear explanation for why my messages and calls have gone unanswered. Please note that if this issue is not addressed within five (5) business days, I will be forced to escalate this complaint to the Better Business Bureau, consumer protection authorities, and, if necessary, take further action to ensure fair treatment and accountability. I look forward to your prompt response and a resolution that reflects professionalism and respect for your customers. Sincerely, Marilyn Gordon 📞 404-438-3763