SaltwaterAquarium.comReviews of saltwateraquarium.com

Absolutely perfect pair! Both arrived healthy, well-fed, disease-free, and with beautiful coloring. The female is a wonderful size about twice the size of the male, just as she should be. Best of all, they took to their anemone almost immediately! They are such a joy to watch and have quickly become favorites in my tank. I couldn’t be happier with them!

I ordered a clean up crew for my 65 g reef tank, plus a few other cleaners. The shipment was as promised, and the packing of each type of snail, was excellent. Unfortunately, something went wrong, the shipment was warm, and most of the cleaners arrived dead, or nearly so. I followed the policy and reported with pictures. I received a prompt response asking if I wanted re-shipment or refund. I chose re-shipment. BUT, this time FedEx delivered the box THREE days late, instead of overnight, despite the well and thoroughly marked box - "LIVE ANIMALS". Everything was dead (and it was quite smelly and disgusting!). I reported the issue, and I again received a prompt response giving me the choice of re-shipment or refund. I chose re-shipment. The box arrived today - everything as promised. Nice specimens, of everything. Not the ultra-tiny type I have received from other online stores in the past. Good experience...with customer service, communications, notice of delivery, etc.

I ordered heat packs and they were shipped the same day. Arrived in great condition.

My second purchase was for 3 seahorses, Brian provides great customer service and made sure my seahorses captive raised ORA arrived alive and well. Great company to work with and I have already recommended Saltwateraquarium.com to my Aquarium Maintenance Person who has clients looking to purchase seahorses, other ORA raised fish. Thank you. David E

I ordered a Dennerle Shrimp Tank kit. Sadly, it arrived smashed. I called customer service, left a message, and received a return call in less than 30 minutes even though it was after their normal business hours. They had no more of this tank in stock, but they gave me a full refund without the hassle of mailing the smashed aquarium back. They even let me keep the light and filter that came with the kit at no charge! The heater I ordered from them arrived in great shape. I would definitely order supplies from them again.

I've had multiple "dry" orders (not live) and everything has shown up on time and in good condition. I had an issue with one order (2 light brackets) and had to return both of them (scratching my lights). Even though I had thrown away the plastic packaging one of the brackets came in, they were nice enough to refund me in full (good customer support). If my experience changes with this site I'll revise my review accordingly...but so far so good!!

Great prices, free shipping, free add on items on all orders, rewards program and bonus rewards program for military, fire, law and ems. Shipping of salt only 2 days to the west coast. Very fast shipping, my order shipped out the same day I ordered. Customer service was fast.