Sally BeautyReviews of sallybeauty.com

Does every store have a manager? NO... and the rest of the staff have very poor PERSONAL ABILITIES, let alone good customer service. They will resolve NOTHING for you. OH!! And don't ask whether they can send feedback up-the-line to improve anything, or whether you can have some paper to leave a note for a manager, who may come in later. THEY WILL CALL THE POLICE TO HAVE YOU REMOVED. *** CAUTION *** In Green Bay, WI -- watch out for the Lime Kiln store. Knowledgeable staff are not there. A store clerk told me they don't have hair bleaching kits. But how many did they really have? About a dozen. She didn't know her way around her own store, and misadvised everyone else who came in too. The Bay Park Mall store is never properly stocked. *** CAUTION *** In Appleton, WI at the Mutual Way (or Integrity Way) store, if you like witchy women and pentagrams, this is the place for you... and hopefully you will also enjoy the rude attitudes that accompany that kind. SALLY BEAUTY SUPPLY CURRENTLY HAS A LOW TrustPilot RATE FOR VERY GOOD REASONS... BECAUSE THEIR STAFF ARE UNEDUCATED (even about basic things), AND THEIR CUSTOMER SERVICE STINKS. Are you reading this, corporate Sally executives? Your V.P, of Customer Service should be fired. TAKE NOTE... cuz you're about to hear from me directly.

Very sweet lady behind the till but realise now I should have done my homework re prices. SO expensive! Shop around ladies! Won't be going back!

Went to Sally beauty today to buy a cordless Wahl detailer. They tried charging me over £160! Luckily I declined at the till as everything is priced different than what you pay at the tills. Looked online and found them for £100. Rip off

I am writing on behalf of my friend who visited the Sallys store on Union Street Glasgow following a serious car accident which occurred outside the store. My friend is newly trained in the medical field so decided to help the 3 injured people at the incident. Her and other nurses who had stopped agreed towels were needed for the injuries and she ran into sallys asking for towels to try stop the bleeding until the emergency services arrived. when she got the towels and ran outside a member of staff began shouting at her to com back and pay for them. she explained this was a serious emergency where peoples lives were at risk and the same staff member told her how she better come back and pay for them. she did return, and was charged £20. the principle is not the money but the fact sallys staff, being aware of an incident right beside the store, were not willing to assist in any way to help - even by giving some towels! utterly disgusted and would never stop here again, and will discourage others from doing so also.

I ordered online from this store for the first time ever. They did not ship my order. After 2 weeks, I emailed them to ask for shipping info, and they sent me a tracking number that said a label had been created. Tracking didn't move beyond that point. One month has now passed. They didn't send me any of the items, and have stopped replying to emails. I had to charge back through my credit card for the first and only time in my life. I will never shop this company again. Extremely unprofessional and not trust worthy.

I would give them a ZERO Bloomfield NJ location. I bought a product, not even a week later I returned the product with a receipt. They said it's company policy, they can't return the price I paid, instead they gave me the lowest selling price. I purchased the product, not on sale. When I returned the product, it was not on sale. The manager knows this. This store should be shut down for how they play dirty with its customers.

Based on today’s experience avoid this shop at all costs, even if it seems a good deal. My recent experience of Sally beauty in the uk leads me to feel they are very dishonest and deceitful organisation. The staff are rude and dismissive, hiding behind T&Cs which are not statutory compliant, using clauses buried 70-80 lines down in legal nonsense to justify their unlawful position. They do not appear to have any basic understanding of the legal rights of the customer with regard to online trading, although the amounts involved make it hard to justify taking formal action against them. Their modus operandi seems to be little and often skim from customers. Check out more professional retailers before buying or at least pay with a credit card so that you have maximum protection in case you need to return something within your statutory rights.

I had a very disappointing experience at Sally Beauty Supply recently. I encountered an extremely rude employee who refused to check me out. Despite waiting in line patiently, the employee completely ignored me and acted like I wasn’t even there. When I asked for help, the response was dismissive and unprofessional. I’ve been a customer for a while, but after this experience, I won’t be shopping at Sally Beauty again. I'll be taking my business to Ulta Beauty, where customer service is far superior.