Sally BeautyReviews of sallybeauty.com

I have been a client of this company for 20 years, but they do not value their customers and do not take into account the interests of even their customers. I made a purchase online, which they lost, but the money was not returned to me and nothing was offered, only expressed their regrets. Therefore, I will never use their services again and deactivated my membership in this company.

Pick up Order After reviewing what store had the products I wanted, I placed a pick up order. It was later canceled by Sally Beauty with no explanation or other options. Don't offer pick up orders if you are unable to follow through. that's poor service to me.

Won't accept my 3 credit cards i've tried online on their canadian site and the staff on the phone cant tell me why my orders get denied. Waste of time.

One star is far too generous to reflect the extremely poor customer service experienced . My wife bought from one of Sally's store in Stockton-on-Tees a Wella hair colour tube which was defective, with its content solid/ She took the defective item back and asked for a replacement, not a refund. The store refused. In view of this totally unreasonable stand, I contacted Sally's customer service. I spend considerable time explaining the problem. Although the defect was so obvious, they refused act fairly or reasonably. The content of the tube wouldn't come out. Also, they refused to register a complaint. In view of the refusal to replace the defective item which was unfit for the purpose. Asked to return the defective item and asked for a refund. They refused both. During the discussion I made reference to some relevant legal principles and requirements, which not only the person was ignorant of the legal requirements. I also requested relevant information and made a SAR request because of the disputed facts in order to pursue our legitimate complaint, but again they acted unreasonable and refused. I also asked to escalate my complaint to a senior manager, again refused. I also requested copy of their return and privacy policy. Again refused. Based on our personal experiences, I would warn other customers. I would not recommend this company. I would encourage customers to use alternative sellers so to avoid disappointment.

Bought a hairdryer Beauty Works from them and it is not working properly so wanted to return and requested refund/exchange but they said they wouldn't refund as it is electrical! So am left with a rubbish hairdryer. Very upset.

Took my daughter to Sally beauty in Exeter, Marsh Barton today 2 January 2025. It was my birthday and thought that I would treat my eldest daughter to some products or equipment within the store on arrival. Member of staff was smoking outside the main entrance. Once in the store we were greeted by the other member of staff with a good morning which then proceeded in both female members of staff following myself and two children aged 14 and 10 years around the store which I tested by walking back and forwards along an aisle and every time I moved they moved. I then questioned this with the smoking member of staff that I had seen on the way in she informed me this is her job. I have worked in retail as security but do not appreciate being followed around the store when we were the only ones in the shop and there were no other customers to be seen. I was made to fill as was my 14-year-old daughter that we had already committed an offence and done something wrong by simply entering the store and browsing for items. We promptly left after my discussion with the foreman member of staff and fill this needed to be reviewed so that other members of the public and or that of professionals who may be using the store or aware that they will be monitored for simply being in the store

I purchased a curling iron on line. Took 2 1/2 weeks to receive it…. Once I finally got it took it out of the package and the handle was so sticky my hand got stuck to it. I have no idea what was on it. I’m guessing that’s why it was on clearance.. I tried to process a refund on my own online and couldn’t do it because for some reason the order number didn’t match my ZIP Code so I had to call it took me three phone calls and five hours of my time to finally get a refund shipping label emailed to me. I sent my refund out immediately and it is now three weeks later and I still don’t have my refund in my bank account. I will never buy a thing from Sally again.

I made online order at sallys website at 28th of November 2024, for a shaver and after making payment, notice came on screen saying the payment didn't go through, and at this point I've tried to order again. Few hours later I checked my account and I noticed I've been charged twice for two orders. I've telephoned to Sallys straightaway and I cancelled one and I've asked for refund. I've been told once they receive the order from delivery company they will refund me. I've telephoned them again few day later and they confirmed that they have the shaver. Today is 12th of December and I still didn't get refund. I've telephoned to sallys and I've been told it takes up to 14 working days to get refund. It is absolutely Scam. This company do investment on people's money and they make you wait for 3 weeks to get refund. Scamers. Cheaters, bunch of thives.