Sally BeautyReviews of sallybeauty.com

The website is very glitchy, prepare for your card to be charged but no order fulfillment. Call customer service and get ready for promises for compensation that are never fulfilled, they'll say you denied compensation. They will patronize you just short of calling customers a liar.

The district manager Vanessa Lara is a horrible district manager that is rude and very disrespectful to her employee's. She's very unprofessional and seems to have a drug or alcohol problem. She over talks people and never let them speak. She's a bully in a management position and needs to be fired ASAP. Corporate needs to investigate her and get feedback from all manager's and employees under her. HR needs to fire her before they have a lawsuit filed against them.

They don’t return or change their items horrible

I’m in shock I went to my local sally beauty shop to purchase Color wow products just to be told that I can’t purchase it because I don’t have a trade account. So they are selling this product for 13£ it’s on the floor with the price on people who are coming in apparently can’t purchase it. It’s absolute joke at least girls at bPerfect was so much nicer. Definitely won’t be visiting that store but order from other stores that value their customers and don’t have some sort of maid up shopping rules!

The products and services at sally continue to decline. The staff used to be knowledgable and increasingly it seems like they're participating in some rehab program. You guys know you're a beauty brand, right? All of their products are for sale on Amazon for less than you'd pay at Sally. Save yourself the "experience". Their tech is terrible. System drops orders and "loses" points with no option for their customer support team to help resolve. If you're driving by and happen to need something, and you don't need ANY help or advice, maybe give Sally a try. Otherwise... please don't waste your time.

If I could give 0 stars I would. I have had the worse online ordering experience ever with Sallys. The site is horrible to order online! Please beware. After adding all my items to the cart and putting my correct billing info and card info in, I proceeded to place my order. After doing so, I received a red error saying my card info was incorrect to try again.I was prompted several times, in which one the an item was missing so I was asked to remove it from my cart and place again. All this to say, I was charged multiple times. For my card info to be put in incorrectly, I sure was charged each time and now I have to wait 7 days for my funds to be accessible. Nothing my bank can do, after calling Sallys 1800 number,its nothing they can do, I just have to wait 7 days. All this to say, be aware of this site if you dont want to have to wait 7 days for your pending charges to clear. This site will say your card info is incorrect and then proceed to charge and you will have to wait for your funds to be accessible after this shenanigans. I am very pissed and annoyed. I will never shop here again for this alone.

Sus políticas de devolución son abusivas, tardan en contestar correos para desestimar el tiempo de devolución. No cumplen con lo que dicen de si no estas satisfecho te hacen cambio o devolución, mentiras, tenía 3 días de haber recibido mi paquete que pedí en su página en línea, como con 6 productos de los cuales solo requería cambio de uno y me lo han negado.

Order # WSA1534411157. I used the Sally app for the 1st time to make an online order. The app was not taking my address even though it's saved in my Sally's account address book. I had to manually type it in 4 times and was still giving me issues. The address that auto populated was 2901 Ridgeway vs Ridgeview. The 2 street name are in different zip codes. I was also having issues making payment online because my billing zip code was not matching the address the Sally app kept pulling which overall caused my order to be delivered to the incorrect location. My address is apartment & the address my package was delivered to is a house. I understand that this is no fault on the delivery company, however, considering how long I've been buying stuff from this company, how much I spend each time, & I've never had any issues until using the app that you guys advertised in order to get the promotion. I would love someone to enter my exact address into the app & see that it doesn't work. I spoke with someone on Sunday who pretty much was no help & when I asked if even escalating the issue, is there a possibility that I'm just going to loose my money and have no product? I was told she couldn't guarantee anything, but probably. Sally is a well known brand in the cosmetic market. To know that this brand has worse customer service than Wal-Mart who takes returns, complaints, refunds more into consideration, sometimes, even without a receipt, makes me feel uneasy to continue my business with Sally, a company with no integrity. I received an escalated callback the following Monday and I was not able to answer since I was working. I received a general voicemail to say if I'm still needing assistance to call customer service back. Really? I have to wait for a callback & be readily available on Sally's time cause I have no life? I understand that I'm just a nobody compared to this company and loosing my business will not bother you 1 bit, however, I'm just asking for understanding and for someone to take a look at the whole big picture with everything I said into consideration. I am not rich. I'm a single mother with major health issues. I'm loosing so much of my hair cause of my health and past radiation treatments which has put me into a bad depression cause my hair was the only thing I felt good about. All I wanted was to feel nice again. You will see what's ordered was hair treatment. Who's going to spend all that money just for fun? Based on the customer service representative, the voicemail received, I can only assume this message will be treated the same- it doesn't matter. You all are just doing your job at it's bear minimum. Compassion, morals, integrity, and just basic human kindness is not what you guys care about, it's about the money.