Sally BeautyReviews of sallybeauty.com

I placed an order on 2-4-20 here it is 2-13-20 and my order still says created, I called waited 20 mins before I got to talk to someone, she told me she spiel call me back with an update and never did.. I call back tonight 2-13 and am told they are trying to get my order processed through the warehouse.. REALLY??I haven’t shopped with Sally for long now I’m on the verge of NEVER shopping with them again..

Placed my very first online order with them about 6 days ago, from Canada. When going through the checkout for my $150 USD order, it showed I had a 20% off coupon code available to use, but it wouldn't work so I called customer service and was basically told "too bad, so sad." 2 days ago I receive an email that my order had shipped BUT that 2 of my 11 items could not be shipped and I wouldn't be charged for them. Strange, both items were in-stock when I placed my order? I just got off the phone with a very snotty rude customer service person to inquire. She advised me that neither of these 2 items were available at the time my order was shipped. I asked her how I was able to order them if they weren't in-stock, she advised me that their stock availability is "not in real time" when you place your order, oh and they don't do back orders but big bonus for me, I didn't get charged for these items - like that's some kind of bonus? One item was a 1 litre condition to go with the 1 litre shampoo, at the time I placed the order it was BOGO 50%. Had I known I wouldn't get the matching conditioner at the time I ordered, I wouldn't have bothered ordering the shampoo, duh....oh, or the dispenser pump for the conditioner that I obviously won't be getting. In a snotty tone, she advised me that if I wanted the 2 unshipped items, I could just place a new order for them. Say what? Right, because I want to pay more shipping to the U.S. for another order that obviously isn't even guaranteed to be shipped to me because their stock availability is "not in real time" so I could run into the same problem again. First order with these clowns,and last one.

Gellish 5-45 in store price was $294.92 inc tax so I shopped around online for a better price and finally googled "Sally Beauty Canada". Price was 179.99 + tax $23.40 & ship $20.52 = $223.91 at check out so I ordered. I then found out my daughter already had a nail dryer so I printed a copy of my Visa and went to the local store to return. This is when I noticed they had billed me $304.48. That's approx 36.41% more expensive. NOWHERE did it mention on my cell when I ordered that this was in US funds or that customs would be charged. To make matters worse the store manager could not refund me unless I had a transaction # to refund in store. Online customer care was ABSOLUTELY horrible. They would not reimburse shipping, taxes, customs and couldn’t even tell me the amount I would get reimbursed. Really? There’s $9.56 difference btwn what I was charged and what the store will get when they resell the product. This made me not even want to shop at the local store…ever I was so angry I even told my daughter what happened and not to shop there again. They even send emails with discounts for online purchases. Really? So this can happen again. Luckily when I returned to the store in Sudbury a few days later with a case # and reference # the store manager gave me a full credit for the return. She made it work so that I would get fully reimbursed. She obviously understands customer care and the value of returning customers and for that reason only my daughter and I will continue to shop there. The site should say. WE DO NOT SHIP TO CANADA like other online stores have or have Canadian prices on their website like other online stores have or have a check box that consumers have to click on and agree to before going through with their purchase: an example of this could be: CANADIANS ARE AWARE THE AMOUNT CHARGED ON THEIR CREDIT CARD WILL BE BTWN 35% AND 40% HIGHER THAN INDICATED AT THIS CHECK OUT.

Pricing error? Hard to tell because there was one price above 10 items. Pointed it out to cashier. She acted like she had no time for customers. I don’t even think she looked at me. Told me of I didn’t like the price I could return it. Update: I returned the item in question and received the same associate. She made a flippant remark to me and then tried to laugh it off. A very rude comment for a company whose policy is “Love it or return it guarantee”. Then the company does not respond to complaints.

Received a VIP coupon stating get a free item from 1/1/2020-3/2020 $15 or less. Showed coupon to cashier on my phone while logged into my email and she said because the coupon wasn’t in their register I didn’t receive it. IT IS ON MY PHONE! I am done with this company! Terrible customer service every time I’m in a store and now this! Everything you sell can be purchased elsewhere. No need for this horrible customer experience!

I ordered my items 7 days ago. No tracking number was ever provided for my order. I called customer service today and spent 28 minutes on the phone with the first 23 being on hold. I found out that only part of my order was shipped and they have no idea when the second part will be shipped out. Part of my order will be delivered today and they are emailing me a tracking number for that?!?! I placed my order for products that I intended to use together so obviously I will now need to wait until I receive the second part of my order to be able to use any of it. This will be my last order from them and will likely return my items as I don't want to wait an unknown amount of time. Very frustrating and very unprofessional!

horrible. the worker didn’t have a clue what she was talking about and not to mention the color came out so badly that i would’ve just been better of with something from walmart.

Worst company to work for. Was forced into a management position in Marysville Ohio, when the old manager walked off the job. I had no training whatsoever on even how to manage the store. Had no idea what I was being asked with numbers and sales ect, but would get an earful from the DM if she didn’t feel I was doing my job to it’s fullest (even though there was no training to even be able to help the store). When I had finally hired enough girls to cover the hours since I was working 70-72 hours a week alone, with no help from other stores I asked to go back to part time work. My DM said absolutely. When I was hired on, I was hired to work 25 hours a week. I was immediately cut to 9 hours a week with no warning. I have managed salons, I own my own salon and I have never ever been treated or belittled so badly in all my life from the DM. To the extent of words and harassment that is Unnecessary and definitely uncalled for. This company is a horrible one to work for. I warn you now!! As a professional barber and cosmetologist. Not to mention have a masters in education, do not work for this company. It is a joke, with false promises, and a rude DM.