Sally BeautyReviews of sallybeauty.com

The worst place to have bussiness with. when I called I spoke to a woman named grace, she was very rude and was laughing when I was telling her I was upset with the service there bussiness had served me. She was one of the most disgusting people I’ve ever interacted with. They were not helpful and nothing but rude. When I emailed customer service and told them my experience they did not care. Don’t not give Sally’s your business, just order from Amazon or other online stores.

Sally Hair and Beauties Online Website is a joke it is like a middle 90s server with poor broadband. Tried ordering and at point of sale checkout it wasn't acknowledging order and kept resetting to.buybit now point of sale. So the order went through 3 times on my paypal/ bank account. NO ORDER AKNOWLEDGENENT EMAIL NOTHING.. So I didn't even have their order number I've sent another email requesting a refund for all 3 yesterday still no reply .Never again. 3rd rate service

I recently placed an order online for six hair colors and about five other hair care products, I believe it was on Sunday, March 15 of 2026. It was during their promotion of online purchases where you got $15 off for $40 purchase or $30 off of an $80 purchase. after everything was said and done my total said it was $51.59 after all of my coupons or savings it showed a $30 credit for the $30 off of 80 and it also show so the $15 reward certificate of savings, a $45 total. However, my bank statement shows that they charge me $67.87 when I wrote to Sally Beauty supply customer service and asked them why it charged me a different price of what my total said they tell me that there was only a $30 coupon on my order. The problem is I have a screenshot that I’ve provided them that proves differently that it shows my total is $51.59. I’ve emailed back-and-forth of them and provided them proof of what it said that my total was and then proof of what it was actually charged in my card and their response was it was a error on my browser part on my phone and there’s nothing they can do about it. I need to update my browser. The days of customer service where the customer is always right, especially when I have blatant proof right in front of them are long gone. I highly doubt I’ll be attorney customer to Sally Beauty supply and that was the only place I ever bought any of my hair care and or hair dye products I would be looking for somewhere else to purchase them probably Amazon. 

I purchased two full size 33.8 bottles of shampoo at $19.99 each and one body wash at $9.99. I ordered it to be delivered to me due to my disability and I am unable to drive for several days now. I ordered a 2 hour delivery in the morning and it took until the end of the day to come at 5pm. What was delivered was two very small bottles of the same shampoo and no body wash. I called them and they said they would refund me the $58.84 total with tax and tip included. Have not seen a refund but they took out my money after I called. Called again and they say oh its still pending and dont know why. I am unable to get to the store anytime soon. I think the workers are not working and maybe decided hey I need this shampoo and body wash. Let give her a small one . Never again will I deal with this place again. Back to Ulta for me, it may be more pricey but I wont have to deal with all this headache.

BUYER BEWARE!!! Purchased and returned a hair dryer and protection plan. Only got a refund for the dryer. Having a hard time getting a refund for the protection plan. DO NOT BUY!!!

I asked a simple question about where a specific color brand was located, and the associate I approached (long brown hair; I didn’t catch her name) responded in a dismissive tone: “What you see, that’s what we have—if you don’t see it, we do not have it.” The store wasn’t busy, so there was no reason for the attitude....you think it's over...nope...at checkout, when I asked how long I should leave the color on, the same unpleasant associate said, “You know, you can Google those things.”

Paid for delivery and the driver claims they knocked on my door but I was home the entire time about 4 metres from my door and no one ever knocked. Now I have to go and pick the order up instead - asked for a refund for the delivery fee and was told because the driver has a photo of my door that they attempted delivery and they can’t refund my delivery fee

First off, I used to shop at Sally’s all the time until I recently bought a hair color that turned my hair red instead of the color that I bought, which was a dark brown. When I went to Sally’s and ask for a refund on the color, they wouldn’t even honor what they said they would. As for their credit card That’s a joke as well. They overcharge you with that even when you pay your card off and are not using it.. You can pay the bill off and they still charge you without you even using the card so don’t get the credit card and don’t shop at the store. It’s all a joke and them just trying to pocket free money! The products they sell may seem cheaper but they are not as good as what the others are charging us for!