Sally BeautyReviews of sallybeauty.com

I placed an online order during Covid-19. It took 2 weeks to receive, which I can totally understand due to circumstances. However, a bottle of developer was missing from the shipment. I have tried calling customer service the past 2 days and have been on hold for up to an hr until I just gave up. This was my first time ordering from them online and it will be my last.

Wish I could leave a 0 star. I ordered 6 items on April 10 and haven’t received a tracking number. I understand the order could be delayed but holy let your customers know what’s going on. You have no hesitation in taking customers money.

Ordered 2 things during covid-19 on April 1st and have recieved a tracking tracking number but ups can not find the package and have not recieved anything else about it being shipped. They have not answered any of my emails and when I try to call customer service it hung up. They also charged my card twice. I’m not sure what to do at this point but this practically fraud and I want at least have part of my money back because this is NOT okay.

This company has the worst customer service. I placed an order over 10 days ago. My charge has appeared on my credit. There is no tracking. Every time I call their customer service line, it automatically hangs up. I have emailed them several times with no response. Since I have lost my faith in this company. I have now ordered new products from another vendor and will no longer use Sally Beauty Supply.

I feel everyone’s pain here.. Ordered Wella toner/developer 10 DAYS AGO. I get it that COVID19 causing delays but for Christ’s sake NO info or tracking number! Looking at the other reviews, it will be a real treat to call customer service today.. Will keep y’all posted..

I placed an order Friday, April 10th on sally beauty's website. I figured there would be delays, but not an almost 2 week delay. I tried calling customer service because I am moving on the 30th and I wanted to change my delivery address. The phone hangs up when you select customer service and I didn't get a response to the email I sent. My order says that it shipped on April 17th, however I haven't received any tracking information. I doubt that I will even receive the items I ordered at this point. $30.00 down the drain. I understand the circumstances, but maybe they shouldn't be taking orders if they can't fulfill them. 4/22 Update on my review: I received tracking from ups due to me being signed up for ups choice. Otherwise I wouldn't have know my order was on its way. Sally's hasn't provided any tracking info at all. 4/23 received what I thought was my order, but it was only 1 of the 4 products I ordered!!! Online it says my whole order shipped. This is not okay! Please do not order from them during this time you will be disappointed 😔

I had the same problem as the two below users, this is ridiculous and illegal. 4 items from my online cart were not delivered and the receipt in my box was completely different than my online order. I have pictures to prove all of this and i have tried calling and emailing to nonavail. Telling the customer to contact the carrier if your package doesn't arrive is also irresponsible and unprofessional. If you have been a victim of this I encourage you to contact the Better Business Bureau as i will be today

Placed an order April 4th for hair dying gloves and 2 bottles of nail polish remover. Never received the nail polish remover only received the gloves. I have Sent countless emails to sally beauty have called every single day and have been on hold for over an hour and then they hang up on me. I am completely disgusted by this. And they charged my credit card too. I’m seeing this seems to be a pattern with them that they don’t send all the items that you order and charge your card yet you cannot get in touch with them. I will Never ever buy from them again. Shame on them