Sally BeautyReviews of sallybeauty.com

Won't do business with them again. I've received two partial shipments with still no indication of status on the remaining item. Sent an inquiry using their web site to request an update, and received only a "thank you" robo-response. I waited a week and then called customer service for assistance. I waited 33 minutes on hold, hearing that my call would be answered "momentarily", before I finally hung up out of frustration. No option for a call-back, no option to leave a message. Trying one more time with a web inquiry and then will cut my losses.

On April 21, I ordered 3 1/2 gallons of barbicide along with a BIG purchase order that I made with Sally’s online, they only sent 2 bottles and put on the receipt that I need one more, today is May 29th and I have been asking them to either send my product or return my $20 on my card and they haven’t did either one so now I feel like they have stolen $20 from me, I’m very disappointed with Sally’s because I am a licensed cosmetologist and I shop with them all the time!!! Either send my product or put my $20 back on my card!!!

The crap I have had to deal with sally beauty online is freaking ridiculous. I ordered gel nail polish from them I only got half of my order and when I called I was on hold for over an hour and then they cut me off. Tried to call back and they said no one is answering. I have emailed them multiple times and havent received anything. Never shopping here again.

They should get a 0 rating! On 4/25/2020 I placed an order and cancelled it a couple of hours later.5 days later $49.11 was taken out of my account. I never received the order or my money back. I call every day to be put on hold and about 45 minutes later I get disconnected. I have sent several e-mails and a letter to them. No response yet and it is now 5/28/2020. Don't order from them on line unless you have $$ to lose!

If I could give this 0 stars, I would. Over the last two months, I’ve placed 2 orders online. The first time, I was never given a tracking number and was never able to get a hold of customer service. I finally received my order after 2 and a half weeks but during that time, I was never given a tracking number to at least follow my package. The second order I placed was over 3 weeks ago and I have not yet received it, nor have I been given a tracking number. Their customer service is GARBAGE. I have sent them multiple emails with no response, and I have tried calling on several different occasions of which I was hung up on each time. I understand that during covid 19 there are major shipping delays, especially since o live in Canada, but the fact that they don’t even provide a tracking number to see what is going on is honestly so disappointing. As I said, I live in Canada, but when I use their Canadian site, their products are advertised in American dollars and after you place an order, it is converted to Canadian. This was quite a shock when I was paying more than what was advertised when I placed my order originally. They should at least advertise on their website that the rates are still in USD. I don’t mind the price but it’s almost misleading since I was shopping on the Canadian site. Anyways, I am super dissapointed and at this point, I’ve lost all hope that my order will even come because it’s been so long with no tracking information and I feel like they just screwed me out of my money. Would NOT recommend buying from Sally’s online. Total disaster. GARBAGE customer service.

I ordered two packets of bleach and an eye liner. The bleach took a week and a a half to get to me, and the eyeliner I haven't received a month. I contacted customer service and they hung up on me several times because of 'connection issues'. I sent several emails and received nothing back. Don't order from Sally's online, they will take your money and give you nothing in return. I'd really love my money returned for the eyeliner I bought, but I can't even get a hold of customer service. So I'm just going to consider the money stolen.

The customer service at the Winterburn store was, by far, the worst I’ve experienced in retail. The cashiers seemed to be rushing us out and pushing us to hurry up. They were unfriendly and rude to my daughter and I. I won’t go back and will discourage others from going there as well.

Such a scam. If you do not have something in stock mark it SOLD OUT! do not try to sell what you do not have. Ordered 12 items and received only 9 in my box. I ordered 2 bleach packets and face conclear which were not in my box. I spent $30! and only received $15 worth of my order. I tried making an online inquiry, and still no response. I tried calling their customer service and they just hang up. I've ordered from them once before and this was not the case. At least send me the items you didn't in the first place or refund me $15 dollars! NOW I will never place an order with SALLY BEAUTY ever again!