Sally BeautyReviews of sallybeauty.com

HORRIBLE Quality Control and a Customer Service Department who just do not care about quality. I ordered 8 relaxers - kits. They arrived in a perfect box - no damage to the exterior shipment box. However, the products (some were still shrink wrapped - 2 products together) had burst inside the product's box, soaking the boxes to the point where the graphic ink was blending and the boxes has deteriorated so badly that they looked melted and open in spots where the soaking had been present for a long time. Beyond nasty. Customer service said the product was useable!!! To whom they refer is unknown because they are not useable to me!! Take your business to a reputable place. Sally use to be great but not any longer. I will upload pictures if I can find how to do that.

I'm not sure what has happened at the Ocean Springs, MS store but the customer service is horrible. Where did they find these employees??? What happened to all the extremely helpful gals that were working there for the past couple of years??? I can understand one or two employees leaving but all of them??? This whole store has all new people in it that have no clue what they're doing not to mention they're so rude and unhelpful. I've shopped at this Sally's for years and I miss the employees that actually knew what they were talking about and where to find the products. I asked to speak to the manager and she was just clueless and a smart elec. And why is the store always in disarray and out of everything?? I'll drive out of my way to go elsewhere from now on because that store is a disgrace now.

Sally beauty sells hair extensions that are marketed and as 100% human hair per the packaging, inserts, and signs throughout the store. But this is deceptive since it is not, but once you find out it is too late due Sally's no return policy./ I have been buying "human" hair bundles to use for hair extensions for myself, friends and family when needed for special occasions, and I never had any issues. I typically would reuse the hair multiple times over a few years before donating it to beauty schools. Over the last 6 months, I purchased a hair bundle twice, each time after washing the hair, it became extremely dry, and matted to the point that it was no longer usable. This typically happens with synthetic hair strands, or blends, not 100% human hair. Per the packaging the hair was marketed as 100% human and priced accordingly at $80+ per pack as opposed $30 and less for synthetic. This is deceptive and illegal per consumer protection laws at the federal and state levels. I am filing a formal complaint against them with the attorney general her in Ma and with the consumer protection bureau and other relevant agencies. If you had similar experiences, I urge you to do the same,

I placed an order on Friday for a number of hair products. The estimated delivery time was about 2 business days and it arrived exactly then. After receiving my package; i’ve never had this happen before, I noticed it was much smaller than it should be for all that I ordered. I wondered if I was scammed or something. I opened the box and it contained a couple items, none of which being things I ordered. I‘d somehow received someone else’s order but there was no packing slip or way to indicate whose it was. I was very disappointed and reached out to customer service, hoping to be more informed of how something like this happened and also validated. Despite asking to speak to a human, I still felt as though I was communicating with a robot. They offered to either refund me or reship the items upon proof of what I shared. I wanted to be pragmatic and just get the problem resolved rather than raise a hell storm. I also have an event I need the products for this coming weekend. The delivery time quoted to me was 4-7 business days (1-2 days toward processing). I’m curious how the shipping time only increased despite their error and despite my complaints as a customer, the situation was not escalated or expedited. Even the greediest business or corporation offers at the very least a coupon/discount when they have a minor mishap. I was offered nothing but to keep the 4 items as if it was a courtesy that I got free items I never asked for and am incapable of using because they‘d damage my hair. The communication was poor, my concerns as a customer were not properly handled. There was a complete lack of care. The most frustrating part of attempting to communicate with an agent from Sally’s beauty is that there’s a passive aggressive way about how they quickly close out the conversation. Money takes time to process, a resource that is slim in recent times. My refund would have processed in a couple days if I went that route. Because I went with getting the reshipment, there’s now the pressure of having to spend more money overall getting products in store in lieu of what I didn’t receive, ultimately buying and spending more than what I needed. I believe that’s how companies get you these days. I was hoping to speak to someone with more influence to voice my concern about getting the shipment expedited. I felt that was not too much to ask. I was told that that wasn’t an option. Having an order arrive much later due to their error should not come at a cost to me. It may have been more reasonable for me to take the refund but I had very limited options with my deadline and I felt like the situation could still be resolved in a reasonable and professional way. Ultimately though I was given a choice it was a double edged sword in which I had to exert extra effort and dig into my pocket for their error. I still haven’t received my new delivery details/new order and tracking number. It is majorly unprofessional how this is being handled. Im not sure where I can go to voice my complaints or write a review about the company as a whole because my experience of the employees and in person stores have all been positive. It just happens to be the online portion and customer service that is extremely poor. For that, I will not be shopping with Sally Beauty again.

Extremely disappointed with Sally Beauty and their inflexible, customer-unfriendly policies. I purchased a hair color and returned the very next day to exchange it for a different shade—same product, just one level lighter. The item was completely unused and in perfect condition. This should have been a simple, no-issue exchange. Instead, because I had used coupons, I was told I had to pay a fee just to swap it. Customer service backed this up and said they could only help if the product was damaged—which makes no sense. So they’ll fix a problem if it’s defective, but won’t allow a straightforward exchange for an untouched product? This feels less like policy and more like penalizing customers for shopping there. I wasn’t asking for a refund—just an even exchange. Situations like this make it clear that customer satisfaction is not a priority. I won’t be shopping here again, and I’d caution others to think twice—especially if you plan to use coupons.

Made a order online to pick up. Picked up my order in store An employee of Sally Beauty put her phone in my online order bag. When I got home I called sallys and discussed that the employee could pick up her phone when she got off at my home. The employee called me three times asking if other random people could pick up at my home. I told staff only she could pick up. She called the police and they came to my home for a phone she put in my bag and said she would pick up.

We went to the Sally's in Cookeville. I had purchased some developer they recommended to cover Grey better. We odered online and bought what they said. We bought 5 of them as they were on sale. Needless to say they were wrong so we went to take them back. We told them we ordered them about 4 months ago. They told us to find the order. My husband found the order and then they told us it was too long after he found the order which was about 4 months ago. 3 female workers in there and they were worthless! I need to find somewhere else to get my product! They were not nice! Time was about 1:15 PM.

Couldn't get my refund only store cerdit because my debit couldn't go through also don't shop online