Sally BeautyReviews of sallybeauty.com

Very in responsable company. I had order a clipper twice And after 3 weeks of weight they cancel the order. I won’t recomen this website at all.

Garbage. Absolute garbage company. They have a fake points program that earns no points and if you ask about your history or try to understand your lack of points, you'll find there is literally NO CUSTOMER SERVICE DEPARTMENT for it, and reps at the regular number just keep repeating the same thing, "Sorry, I don't have access. You can access your rewards through your account page." The Account Page and the My Rewards Page, of course, do not provide a single detail of your activity. The website experience is a whole other mess. Barely functional. They con you through the order checkout with "Coupons" or "Discount Codes", but the codes NEVER WORK. And their own reps can't even answer for this either. My favorite: They rarely send coupons. This year, in the middle of the pandemic, when everything was on lock-down, SBS decided to send out 20% coupons to use... in-store. Wanna guess what the expiration date was? Yep- you guessed it: The day before the quarantine was lifted! Good job, Sally Beauty. Cute. Though, you know, I personally think they should change their name to Susan's Beauty Supply, since the shopping experience and "service" is painfully, obnoxiously bad. Shopping SBS is like having to put up with all the garbage some lazy, entitled, ego-maniacal wasp who treats everyone she encounters like trash because she thinks she can just continue to get away with it. Don't feed or provide any life support to the Susans of the world... er, in this case, Sallys. Let them starve for their poor service and go out of business.

Rude stuck up staff horrible experience wouldn't go again ever Can't go in without a mask even for health reason disgrace

I have gone to the same Sally's for 8 years usually every week. I live in Ft. Worth. The manager that was there was the best, unfortunately she is no longer there. I have been back 4 times and will not return. The new manager barely stocks the store, she is rude and unhelpful. I buy the same thing in quantity. The previous manager always had them in stock and even some in the back. Today they had none. Shame..I'm done!

Nothing is on sale - Buyer beware! I bought products online, some of which were on sale/clearance but when I got my order, none of my sale items arrived. When I inquired about it, I was told they had no inventory left and I wasn’t charged for items not received in my order. Why have items showing online if you don’t have any in stock. This is a scam to get you to buy more and save on shipping, just to not receive all your items anyway. First and last online order with these guys. Very disappointed

This past Friday, one standing at the register, ear buds in, apparently on her phone, didn't even acknowledge me, there was another young girl, purple hair, sitting in the floor behind the register on her phone. Fortunately there was an older lady doing what looked like checking the isles asking if anyone needed assistance, which I did, I had come there to get my wife's hair color for her. I don't know if this is common practice, it was very Un professional. Thank goodness someone was helpful or I would not return to this location

Very bad product! I have purchased the La-Bresilina hair treatment and not only I did not see any changes, it damaged my hair! I have done Brazilian blowout and keratin treatments many times before and this product was not even close!

Placed my first order with Sally Beauty recently and the website has marked my order as complete and the items as delivered but I have only received 5/12 items ordered. When I track the packages some of the items show as delivered to a different area that is not affiliated with my account. I call customer care and will be on hold for hours. I emailed customer care a week ago and have not gotten a reply. I called the store local to me and they said they are unable to help. Looks like I will have to dispute the charges with my bank. Overall this has been a horrible experience and I hope they go out of business soon.