Sally BeautyReviews of sallybeauty.com

Occasionally, I have gone to Sally Beauty stores and have no complains. This review is for their customer service in regard to online and account issues. I emailed them 1/26/24 because I didn't have time to call. I had an issue with an online account. They messaged me 3 or 4 days later and obviously wanted info to verify me to proceed. On 2/5 I had to call the customer service line because no response and I HATE talking on the phone. After getting transferred and hung up on, I finally find someone that could resolve the issue. All of this stress wasn't even necessary. Today is 2/10/24 and still none of those jerks felt the need to respond after 2 more emails sent. That's enough for me to cancel my online account and never deal with them again. People these days really underestimate good customer service. If someone has a problem and no one cares enough to resolve it then WHY would they support your business?

Sally's used to provide accessiblity to products that professionals use. It is what they are known for. Now, you must be a pro member to access these products. The only way to become a pro member is to prove you are a professional.

Sally beauty at Fulham: worst hair extensions I’ve ever seen! & no return or refund even if the hygiene seal is fully intact. DO NOT BUY HAIR EXTENSIONS FROM HERE! They look fine in the packs but once out are thin, weak, incredibly sparse at the ends and lighter shades (from the pack I bought at least) had a high No of thick black hairs in them. Painfully overpriced. Staff couldn’t care less when i went back to point out the faults, say they are unusable & I would have to throw them away. They just robotically repeat the no refunds mantra, so basically it seems they know they’re selling bad product & trap you into buying it as they’ve stuck some signs up saying no refunds.

It's a hit or miss. Very woke and confused employee's with bad attitudes, not all but huge majority. Went to the store in Vancouver and they won't give good customer service to anyone who looks white. Again, WOKE! If you go woke, you go broke. I'll order elsewhere.

My personal experience with Sally Beauty products is 5 stars. But with the customer service at the store located at 4148 34th St, Lubbock texas it was horrible, I ordered online with a delivery of 2 hours, my product never arrived, I called the store and they did not know about the order, on top of that it tells me what I would call back and he never called me, he called again and I had to pick up the order, incomplete order and they do not inform the customer even after having paid in full that the product is not available. Without giving the slightest explanation if there will be availability later or in another store. Thanks to the customer service specialist at the telephone center who explained everything regarding the return of the money. I regret this situation in this store, it is not the first time that I go to it and I never leave grateful for the attention. I repeat THE PRODUCTS EXCELLENT QUALITY, PEROSNL OF ATTENTION TO THE CUSTOMER OF THE STORE AWFUL.

Paid £75 for the wahl chrome clippers set. Awful clippers, struggles to go through the hair and the mini trimmer is extremely loud. Cut my partners hair and he said it was so loud it hurt his ear. I am a hairdresser and I've never used such a bad set. Don't buy.

You have one of the worst websites I've ever used. I attempted to order online earlier this year, but had so many issues with the site that I was forced to download the app. 2 days of frustration later, I was finally able to place my order. This time, I'm having the same issue. Only this time, the app is also being ridiculous. Thanks for nothing. Guess I'll just find all the products at another store, because I'm done trying to use your site/ app.

Received in the mail today my 2 nail polishes. One of them busted open in the envelope and there is blue polish all through the packaging , order slip, and the other polish that was with it. It was packed very very poorly; no wonder it busted. I have emailed customer service and am awaiting a response as to what can be done to correct this. I really liked the shades I ordered so I’m hoping they fix this. Will report back their actions. Update 5-26-21. …crickets following my email. Then today, in the mail, comes the replacement blue shade-yay!! It was properly packed in that air puff packaging ( like it should have been in the first place) and was perfectly fine. Nothing in the box in the form of apology though. IDK, maybe my expectations are too high, but I think some type of outreach should have occurred. Ya know, that customer service thing. 🤷🏻‍♀️ Regardless, I have my blue polish. Before I can use the yellow polish, I will have to soak it in a nail polish remover bath since it is covered in blue polish. Guess I’ll add that to my things to get to list. Sally Beauty resolved the issue, but it left a bad taste in my mouth. I’ve ordered many other nail polishes before from other sites and have received them without damage. I will return to the other sites for future polish needs that have proven reliable.