Sally BeautyReviews of sallybeauty.com

Ive been working here for about 2 months. This job is the worse when you paycheck didn't come through at all today is monday we were supposed to get our check last friday but it didnt come in at all those who are looking for a job dont work at sally's

DO NOT get the Sally's credit card. I signed up because they offed a $30 discount on my in-store order. Not even 1 month later & whoever handles the Sally's CC reported to Experian I haven't paid my bill. I havent even received the credit card or bill yet! I contacted Sally's & they said "The Sally Beauty Rewards credit card application process is handled by a third party, so we would not have any information on the status of your credit card application or the details about your application acceptance. You would have to contact the credit card company customer service directly." No name of the company that they use, just contact "them" Who is them!?

Upon entering the store, I was greeted. My review is not about the customer service but brand policy. I purchased a conditioner and hair color. After paying and receiving my receipt, I asked for a bag. I was told a bag cost 15 cents. I should not have to pay to carry out products I purchased. Shame on Sally Beauty. I’ll stick with Walmart, Target and the drug stores.

It seems like several people here in the UK have been having problems with Sally Beauty shops and not been able to get in touch with their head office. It is possible that these shops are part of Sally Beauty Inc which is a global American company headquartered in Denton Texas but I have been unable to verify that. The UK Managing Director of Sally UK is Warren Scarr and his email addresses can be found on his web page for Sally UK. It may be worth contacting him to see if these shops are part of this American company.

I had the worst experience at Sally Beauty Supply store (2005)Sylacauga Alabama. When you purchase an item at the store ,if you do not purchase a bag you have to take your items out of the store in your hand or place them in your purse.The brown Sally gift bag is 15 cents.Also my friend was there on last week Saturday, August 14 she experience the same thing. She purchase several items and had to drop all items in her purse. This is awful. I will no longer shop at Sally Beauty Supply due to poor customer service

horrendous customer service. Payment was taken from my account despite not making an order. They couldn't even write on email that I would need to speak to my bank so that I could start the process. Really disgusted at how unhelpful they were to a victim of fraud

At first I thought am I one of the rare customers who has found this company despicable however after reading others reviews it confirmed that I am not alone. I am not a professional hairdresser so I looked at their website to purchase a hair colour, as the public can purchase products. I guided myself by the description given for the colours. I also looked at advice regarding which peroxide should be used. I ordered a permanent colour that seemed would meet my needs. It claimed IT COVERS GREY HAIR. It arrived few days later and when I used it my roots turned light lilac instead of blonde. I contacted the customer service and was put through dozens of questions for days. In the end they denied that it was their responsibility that the colour was unsuitable. I explained I guided myself by the description and information provided on the website. In the end they denied that the peroxide I bought was advised on the website for covering grey hairs. They advise S-Pro mainly, and 20 volume. In the correspondence of my complaint they deny there is such advice given on the website. In the meantime I enquired in a hairdressers salon and was told that particular colour is for highlights but this is not included in the information on the website. I informed the Customer service and wrote to staff named Karen (generally very rude and inconsiderate, showing no sympathy) that I will go to a shop near where I live to discuss this face-to-face.Shockingly, Karen telephoned the shop to pre-warn them and then had the audacity to email me and inform me that 'the staff at the shop said they can do nothing and you have to come back to customer service'. I could hardly believe the unprofessional behaviour and the audacity this person had, or shall I say this is probably the company way of dealing with customers. I went to a different Sally Beauty shop (in Finchley Central, London)and reported the case. From then on more lies started, although an employee stated that the company often misleads customers by putting disinformation on the website or lacking information. The lies and empty promises related to informing me that the manager will call and even after I called few times and finally spoke to the manager I was told they will call with some update- but none of this was fulfilled. They would also not provide email for the Head Office. I was told whoever is the general manager cannot be contacted directly, the name is unknown too. You are limited to speak with Customer service only and you end up having to deal with someone like Karen who has never heard of the word professionalism. It has been an appalling experience and I wished to share this with other potential customers. I would suggest be careful when buying online - the information is misleading and poor. Then expect denials that will come from them if you complain, and they will never offer a replacement to at least apologise and let alone refund your money. I will be talking this complaint to the Trading Standards too. It is a miracle companies like these carry on and people buy from them- look at the less than 2 stars out of 5 reviews. That speaks volumes.

This has nothing to do with the product they sell. I have on several attempts gone to different locations within my city and the staff is annoyed to have someone in store. The product on shelf is often missing so that the on hand indicator online is unreliable. I tried to use a coupon, I was told I could not use the full value for no reason. I received a secondary coupon for my issue and then again was told I could not use it, but if I ordered online it would work just fine. If I wanted to online shop, I would use Amazon. So do what Sally's wants you to do, go elsewhere.