Sally BeautyReviews of sallybeauty.com

Hi well i have a major complaint,this incident has affected my trying to purchase Anything with credit! I do not have much credit as it is, but the have screwed with me, i have came to the store off college one night with my girlfriend they had a sale and promotion going where if you Buy 60.00$ worth of stuff u can get or apply for a credit card, so as i had purchased over 60.00 i had used my girlfriends card in which i still have the papper trail and bank statement, so i was offered the promotion, so i was able to get the deal of a credit card, after i had purchased the items with my girlfriends card, a week or two later i get a bill stating i owe ( the exact amount ) that i paid for plus a little more, now how is that possible i never had a chance to use there card at, all, i just got a discount and was able to recieve a card, i got the reciept of the purchase that it was on my girls card but im getting billed for a card i have never been able to use, on top of that my credit shows delinquent pay and they keep billing me, i have complained to corporate and customer service but i am getting no where im very pist and about to report this company to BBB , i have already talked with a lawyer because rescently my car was stolen, andi have been denied a finance because of this,,any one else go through this?

I needed some small clippers to trim my dogs feet and my barber suggested I try Sally's Beauty in Los Lunas, New Mexico. The evening lady suggested an Andis Slimline 2 set of electric clippers. I asked if these were guaranteed to cut dog hair and she said "Oh, yes!" I get them home and they don't cut. The next morning I tried returning them and the manager tells me they don't accept returns on clippers. I explained how the evening lady told me they were guaranteed to cut dog hair and they don't. The manager said "Well she shouldn't have told you that but we're not taking them back." Had the other lady told me that there were no returns allowed I would not have bought them despite her guaranteeing they would work. It's just not worth the risk dealing with small businesses when you can get better service thru online or big box stores.

They still haven't delivered the order I placed on 05.05.2022. Customer service is not responding. They don't cancel either. The money is waiting in the bank. I don't think I will buy again. Order number: WSA1525179452

I signed up for their credit card when it was advertised on the home page of the website that I'd receive $20 off .you order of $50 or more if I made an order after being approved for the card. So I got approved and received the email and if I remember correctly I had to click a link to redirect me to a new Sally page to shop and use the discount I should have received. Somehow through the link for the discount I ended up paying for my order with a debit card which was ridiculous since I didn't ever click that option and the link was for a credit card discount after being approved. I was really annoyed at this point and when I messaged Sally's about it they didn't respond so I messaged AGAIN. The response I received was hilarious. They said they could not nor would they give me the discount because they couldn't confirm when I was approved. That's weird because I have an approval email and would have an order number for MINUTES after my approval email.. they don't care about customer service and I felt like they falsely advertised this discount since they could easily email out a one time use coupon code or they could do what I mentioned above and allow me to send attachments of my confirmation to make things right and keep a repeat customer satisfied. I promised myself I wouldn't ever use the credit card just because that first experience was so bad and I'm so glad because there's alot of bad reviews about their credit card customer service. I'll stick to ordering from Amazon

They love to make it as hard as possible to unsubscribe from emails. I cant stand companies that do this sort of thing. It's very predatory.

Loreal metal detox shampoo and mask is the worse I ever used, my hair lost its color to the tips in just a few washes and it's look extremely burned because of this. Plus my hair feels extremely oily as soon as it dries. They said they is suitable for all types of hair but looks like is good maybe only for bleached one,a lot of money just for bin the products.

Despite my last negative experience at the Tsawwassen BC location, I went back recently, because I had heard that there was new management. I’ve been there several times since but was absolutely horrified last time I was there. I couldn’t believe what was happening until I spoke with the sales person. So, I was looking at hair dryers, and round brushes. There was an open door to possibly a break room. I actually heard someone snoring. Like, full on snoring. Loudly! I wasn’t sure I had actually heard snoring so, I made a joke to the sales girl about it, and she actually said “I’m so sorry. That’s our manager. She does that a lot” Excuse me???? Your manager sleeps at work, while you’re out here handling everything else?? WOW!! I was stunned. That’s absolutely disgusting that a manager would behave that way, and actually be promoted to store manager. I’d laugh if I wasn’t so disgusted. I’m horrified that she hasn’t been caught by her superiors. I feel incredibly sad that your employees have to work for such a horrible manager. I’m sad that you, as a corporation, don’t care enough about your employees to vet your managers better. Do better Sally beauty!! Seriously.

I ordered some shampoo and conditioner from sally's beauty on line, and I got it from UPS today. I opened it and was so mad that when I grabbed the bottle it was sticky, then I noticed that the corners were wet. So again, I called customer service and tell them I got the products with nothing in them and the box it wet and leaked out. No tape on the lids and product was packaged but still can roll around in the box. This is many times now they have messed up. Plus the fact I'm still waiting for them to find my package that they sent to the wrong address. About ready to lose a customer.