Sally BeautyReviews of sallybeauty.com

I attempted to place an order on Sally beauty website to have the goods shipped to my place of business. The next day my order was cancelled with no explanation. I emailed Sally and they advised my order was canceled because they do not ship to freight forwarder businesses. Fine... I initially decided to have my order shipped to my place of business due to theft of packages from my home....I have worked with many businesses and have never had someone cancel my order because of this reason. In any case I placed another order to be shipped to my home after they canceled my initial order to no avail. My order has been flagged and cannot be fulfilled because Sally beauty assumes that I am reselling their goods simply because I initially attempted to ship the product to my business instead of my home. I have an order history with Sally from placing prior orders and the products are always the same. I ordered like 12 things (because of the sale) I am disgusted on how the are handling this. After many attempts to reach them via email and phone call, I finally got a call from a representative and they reiterated the same thing "I'm sorry we do not ship to freight forwarder" with no resolve... I had to explain to them my situation and ask them how they are going to resolve this as I am a legitimate consumer. they expected me to say ok no problem? (Umm I want my order ma'am, how can I get it?) They assume just because I wanted to ship to my place of business that I am reselling their products and don't even want to help me get my order. If they do not resolve this I will never give them another dime again. I will revert back with an update!.

So, I decided I wanted extensions for my upcoming trip,bought 4 packs of 18" human hair, drive to 3 different locations to pick up totalling over $655.oo. I tried to return them to the store today as I've changed my mind (did call store last week to confirm), apparently they are final sale. The woman SWEARS her employee telling me because she was there. My husband picked them up at the other 2 locations and was never told final sale either, she blatantly LIED to my face. I have since blocked them from my emails and will NEVER buy or recommend this company to anyone going forward.

BEWARE. I bought some Keracare Essential oils. I now believe they were fake. One bottle had leaked and none of the bottles had a protective seal. I did not think at the time; when I did think about I immediately stopped using it and asked for a refund. They told me I had gone past the refund window so I could not have a refund. THEY DID NOT ADDRESS MY BELIEF THAT THE ITEMS WERE FAKE.

SALLY BEAUTY are scammers. Two days ago, I made an online purchase to be shipped to me in 2 hours and after calling customer service to find out what time my order would get here, I was told that they were having system issues and couldn't ship my order and never called to say anything. So, after I requested a cancellation and checked my bank account I noticed that they only refunded me for the items and not the shipping fee, which was a total of $3.20. So, I had to call back and tell them to get it right. Such thieves. This was my first and last time buying from this company. #NOFRAUDS

Firstly, I've been a loyal shopper at Sally Warrington for over 32 years. That means nothing these days. Bought a pair of Jaguar scissors last August. I didn't really need them at the time. I was coerced into buying them from the assistant as there was a deal on them if I bought other products. I didn't even need the other products. I knew I'd use the scissors eventually. That day was yesterday. I tried them for the first time, brand new. They're blunt. Nearly £100 for a pair of scissors, same as I usually buy and they're not fit for purpose. Faulty. Phoned the store, they're not remotely interested. Phoned head office, and they've just contacted me. They're not interested. It's up to me when I buy them to prove they're faulty they said. So, I have to cut someone's hair instore to prove they're blunt? Ridiculous. This company do not care about the Sale of goods act. Selling faulty products instore, taking your hard earned money and giving no back up whatsoever. Now, I have to pay more money out to get them fixed. I'll shop at Alan Howard's from now on, they've lost me a customer. Not that people care about that anymore. They're a joke. It's shame I can't leave zero stars for this firm. I begrudge leaving any stars, but if someone reads this review and learns from it then I'll have to happy with that

Sally's employee's not familiar with their products have a Wahl clipper wanted to buy clipper guides which selection in store not good all they had was Andis brand asked employee if it was compatible with Wahl she said YES didn't fit spent $20 plus tax and policies not returnable product wasn't told until i tried to return employee said look back of receipt should told me at purchase time

I applied on Indeed, and the salary posted $12.61 full-time, was hired and NO ONE TOLD ME IT WAS A PART-TIME POSITION, PAID $10.00 AN HR, AND THAT YOU WOULD HAVE TO DO KEY HOLDER DUTIES, I refused and I was let go because I told them I was hired full time, not as a Key- Holder. When you advertise one thing, that should be it, don't change the rules once you have someone in there. If you work as a Key Holder, you should get paid for it. And if you're hired as Full-time, you shouldn't be working 25 hours or less...

i don’t live close to a sally beauty that i can get to on public transit, but close enough for 2-hour delivery. i made a mistake with an order that i instantly tried to solve only to realize that you can’t edit or cancel ANY order pre shipment (delivery or pickup) and support got an attitude with me when i explained my problem. i got the (wrong) item anyway, and sally never explained that delivery was through DOORDASH, so i almost turned them away because i hadn’t ordered any food. im still waiting on a refund but i would never order from sally ever again, their policies are inconsiderate considering their lack of availability in certain areas and the fact that we’re still in a pandemic and not everyone can leave the house.