Sally BeautyReviews of sallybeauty.com

I worked for the now-closed location in Mayfield Heights, Ohio last year(2022). Here's what I experienced both personally and when servicing customers. ** Not sharing names, though I know all of them.. So much had happened that I haven't shared that $11/hr was not worth it (especially when new hires got more). I lasted about 5-6 months, and my last couple weeks were humiliating and upsetting to say the least. ** I was brought in as an urgent hire for the location and QUICKLY became a key-holder and assisted with managerial work, including bank deposits (while still being compensated as a 'Beauty Advisor') because I put a lot of time into the company and was often available to the extent of 'on-call' work. I eventually asked about the Assistant Manager position with my Store Manager (as the AM was leaving the company), and was told that the SM would talk to the District Manager. Along with this, I was able to begin designing a new floor plan to take to the North-Side Manager (and I was very excited). Near the end of my employment, I found these were not true when I brought up my concerns with the SM to the DM. The DM also confirmed my concerns would be private and would not be named upon ant investigations, again, this was a lie as the following day the SM starts going off on me in front of 3 co-workers on how "she trusted me." Note that I hadn't brought up the issues until they began affect my work or ability to work. We got a fill-in SM after her walking out from a location in Mentor (not sure the exact one anymore), who treated myself and my coworker as if we had been new hires. Any questions I had were cut short and pushed away as "that's not how that works" and I was not allowed to have ANY contact with upper-management. As we began working the shift, myself and my coworker (who has another job on top of this) decided to walk out. My local Sally Beauty (South Euclid) is much better than the Mayfield location was, but I only visit as a customer. Sally Beauty behind the scenes is truly a mess. One of the SMs had employees mix returns (this was told to me back my excoworker that worked under him prior and the SM I worked under). The example used was taking 2 returned nail polish removers and filling one before hazarding out the other, same with hair developer. Our store did not do this as all of us agreed on it not being worth making someone sick because we wanted higher numbers (which didnt make sense as we were not tracked on this for progress). – Admittedly, customers were not the friendliest, but Sally's has no backboard or care for customers as a company, even if the employee in the store cares about the wellbeing of you, your health, your time and your finances. Sally Beauty is just another brand with focus on power. So many things that happened were unfair, unsafe, or just disrespectful. I regret putting so much into my work, but I do every time anyways. I still purchase from them occasionally when i need something faster than shipping and only at my local location, but would never recommend them for anything but an 'only option'

I ordered from the website on may 30th., it's june 11 nothing shipped. They took my money though. They closed several stores at NYC. Terrible customer service in person non existant on the phone. I wished someone warmed me, that isnthe reason why I am writing this review.

I don't know why Sallys Beauty bothers to price items. The shelf price and the price at the register are not the same. I flagged this with the Sallys Beauty cashier that was located at 14151 E Cedar Ave C Aurora Co. They stated they were having pricing issues and wanted to know if I still wanted it for 3 dollars more. I wanted it for the price that I thought it was, not what they get away with if you don't pay attention. This isn't the first time I have had this issue with Sally's Beauty.

Sally’s Livingston West Lothian. No refund for nail varnish, although upon checking their website, they replace or refund products, no exception mentioned. I had taken a black OPI that turned out to be just a finish with a black casing. I wanted to return it, unused. I won’t go back.

I created an account at sally beauty LLC, I added the 2 products I wanted to my shopping cart and attempted to checkout using my PayPal account. I get the notification that the Money was successfully taken out of my account for the order, however up comes this writing in red letters stating the order was not placed but they took my money! I call the toll free number and got no where, other than what I already knew. They did refund my money.This hair dye was for my daughter and for her birthday so I said I will give it 1 more try. It happened again the very same way so shame on me the second time for trusting Sally beauty after the first time!!! Never again!!

I purchased a set of Wahl Professional Hero clippers from the Yonkers, NY Sally Beauty Supply #10056 and the clippers in the box had broken accessories. When I opened the box and discovered that the accessories were broken, I packed everything up and went back to Sally Beauty to exchange the clippers or at least have the broken components replaced. I never wanted a refund. Without asking what was broken or identifying what the issue issue was I was told that all sales on clippers are final. No Refunds, No Exchange. I tried to explain and the clerk quickly told me that I would have o take it up with the manager, she was only a clerk following instructions. The Manager, Nyeisha, was not expected back to the store until the following day and I would have to return. I returned the following day, less than 24 hours from the time of purchase and once again, I was told that Sally Beauty Supply has an All Sales Are Final on clippers. Keep in mind Sally Beauty sold me a set of defective clippers, broken in the box. The store Manager Nyeisha explained that if she had some replacement components she would be glad to sell me those items, but replacing or exchanging was out of her hands because of the corporate policy. So basically I was left holding the bag or should I say, broken clippers. If you are in the market for clippers do not go to Sally Beauty Supply and do not go to the Sally Beauty Supply # 10056 located at Highridge Plaza 1763 Park Ave, Yonkers, NY 10710

I place and online order and receive an e-mail to collect. The order was not ready for 3 days after the “ready for collection” e-mail. The employee at the Wimbledon store said it’s because it was not delivered. When I finally collected the parcel, an item was missing. Apparently it got damaged during packing, but no one in the store thought to notify me before collecting so I decide if I want to return when a new delivery arrives. Or if I would like a refund. The employee didn’t have a clue how to process the refund due to it being a PayPal payment. After almost an hour of apply pressure, she rang customer care and a refund was issued. She informed me that the store does not have a manager at present so things are all over the place. She did offer to go to another store to collect the missing item and personally deliver it to my home address. But this made me uncomfortable as I do not know her (although I think her intention was genuine). This was my first time purchasing with Sally and it will be my last. When I rang customer services to complain, the advisor was dismissing and couldn’t even explain the complaints policy. No resolution was offered and she insinuated I should be great full for getting a refund. Given that two of the items were also leaking, I definitely had nothing to be great full for. It’s VERY ALARMING that almost 90% of their reviews are 1 star. I wish I had come on here before ordering. I will stick to Capital Beauty for my purchases. Better prices and better customer service.

I'm not one to complain or leave bad reviews but I had the worst customer service after returning my products in the sterling location. Will not return.