Sally BeautyReviews of sallybeauty.com

Dicen... Que si no estás satisfecho con el producto que adquiriste, se te hace cambio o devolución, siempre y cuando se entregue en óptimas condiciones... Acudí a hacer la devolución y me dicen que no procede aunque el producto tiene 6 días de compra... Que solo procede por garantía si el producto no sirve

I purchased a pair of scissors and thinner last 2 months from Sally beauty. The THINNER is not working properly after only 2 months using, I went to the store and request to exchange for me, they told me sorry we cant exchange the items after 2 months, There is no warranty and return policy, we can exchange or return the items after 30 days. I paid for the thinner $145+tax and now is garbage. I never purchase again from Sally Beauty.

Refused to sell a product that they say had the wrong discount label attached. Dreadful customer service, really couldn’t care less.

i got the credit card i had a statement of $25 i paid one day late because of the holiday and they charged me $60 in late fees ! SCAMMMMM! closing my card as soon as they steal the money from my bank account

I went studio sally beauty to color my hair by their service. I showed a picture showing my desired color. the outcome was the worst color you have ever seen. I started to contact with their customer service about my complain and i expected them to fix the issue. their supervisor never called me back. they are really irresponsible. never get any service from them. do not waste your money.

The unprofessionalism at the Palm Springs/ Cathedral City store is unacceptable. The store manager there who identifies herself as Isabella, shouldn't be in a customer service role. First off, she continued to hang up the phone 3 times before she responded to questions when she was called. Upon the final call she hung up and then called back, as if she couldn't hear, but she did (she was hesitant to identify herself as the sales person. If you purchase scissors for $60 + dollars you expect them to work. This same person would not allow me to test them out. There was no swatch to try them and you could not take a snip of your hair. She was rude in the store, and even more so on the phone. She didn't listened but talked over me. Take a real close look at Google reviews and the reviews on YELP. I think there is a cover up here. Yesterday there were many poor reviews, today there are only a few and multiple good one's overnight. Very questionable. This is no lie but a verifiable true statement. Owner please do a secret shopper test to see what is really happening so people will come back and think that is what you really want. Vet the right people, not everyone knows how to work with people. I know it is hard to find employees today, but you can find good people. PLEASE NOTE: This is true, and I have the additional information if you would like to request it. I don't lie or make up stories to report. I just thought you should know about this.

The whole row of shower caps had the wrong pricing and they wouldn’t honour the listed price on the tags. I won’t be going back there.

The company's website, and customer service centers are poorly run. My bank is currently disputing a transaction with them because they sent my items to an address that isn't associated with my Sally Beauty online account.