Trey P.
Steph at Saint & Vale is the blueprint for Customer Service
I had an issue with the fit of two shirts I ordered from Saint + Vale, and while the shirts unfortunately didn’t work for me, my experience with their customer service was exceptional—largely because of their employee Steph. From her very first response, Steph went above and beyond to actually understand the issue and find a solution rather than simply directing me toward a standard return process. She offered to help determine what the right size would be and even proposed sending replacement shirts without requiring me to return the originals. What impressed me most was Steph’s honesty and transparency. I had purchased the shirts specifically to wear for a work event happening within 7 days and asked whether replacements could arrive in time. Rather than making a promise she couldn’t keep, she gave me a realistic timeline and was completely upfront about the uncertainty. When it became clear the timing wouldn’t work, she made the refund process incredibly easy and even agreed that I could donate the shirts locally rather than ship them back. This is what great customer service looks like. Steph was responsive, thoughtful, empathetic, transparent, and genuinely committed to finding the best possible outcome for me. I never felt like I was simply dealing with a customer-service ticket—I felt like Steph was actually trying to help. While a lot of people would think this is the standard, it is not in our increasingly digitally forward world (which can be austere). If Saint + Vale has more employees like Steph, they have something very special in their customer service team.